Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SurgyCRM is a cloud-based customer relationship management system designed specifically for hospitals to effectively handle patient inquiries and enhance engagement throughout their care journey. This platform integrates various communication channels, including websites, chatbots, call centers, WhatsApp, walk-ins, and referrals, into a unified shared inbox that enables assignment, follow-up, source tracking, and conversion metrics aligned with hospital information system records. Teams are empowered to establish care-journey milestones, automate WhatsApp reminders, oversee doctor and partner referrals, and gather QR-code feedback as tracked tickets. A bilingual chatbot on the website efficiently captures inquiries and generates leads, while features such as role- and branch-based access, audit trails, and dashboards facilitate seamless operations across multiple locations. Additionally, a mobile field app allows for the documentation of referral visits, ensuring all interactions are recorded. SurgyCRM is tailored for hospitals and healthcare groups, seamlessly integrates with existing HIS/HMS platforms via APIs or scheduled data synchronization, and can also initiate data input through spreadsheet imports, making it versatile for different operational needs. This solution is offered as a multi-tenant software-as-a-service platform, allowing for collaborative use among various stakeholders.
Description
SurgyScribe is an innovative tool that enhances clinical documentation for hospital healthcare providers by utilizing AI technology. It captures both consultations and dictated summaries from doctors, converting speech into written form while creating organized notes based on templates tailored to specific departments. Additionally, it can seamlessly pull in appointment schedules and patient demographics from electronic health records (EHR), recommend ICD-10 and ICD-11 codes for diagnoses, and facilitate the addition of notes to patient charts for clinician evaluation and approval. Among its features are accurate conversation transcription, formatting options, and the ability to edit notes section by section by re-recording specific parts. Supporting transcription in 89 different languages, the notes produced are maintained in clinical English for consistency. SurgyScribe is particularly geared towards outpatient visits, discharge documents, and referral letters, and it includes a convenient browser extension compatible with web-based EHRs. Importantly, patient identifiers from the EHR are not transmitted to external AI services, and enterprise-level AI accounts can implement settings that ensure zero retention of data. The tool streamlines documentation, ultimately aiming to enhance the efficiency of clinical workflows.
API Access
Has API
No
API Access
Has API
No
Integrations
WhatsApp
No
Pricing Details
$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial
Yes
Free Version
No
Pricing Details
$30
Annual subscription pricing is per hospital.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Surgy Innovation Labs
Founded
2020
Country
India
Website
surgy.health/products/surgy-crm
Vendor Details
Company Name
Surgy Innovation Labs Private Limited
Founded
2020
Country
India
Website
surgy.health/products/surgy-scribe
Product Features
Healthcare CRM
Audience Targeting
No
Campaign Management
No
Marketing Automation
No
Medical History Records
No
Patient Communications
No
Patient Management
No
Physician Management
No
Predictive Analytics
No