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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SurgyCRM is a cloud-based customer relationship management system designed specifically for hospitals to effectively handle patient inquiries and enhance engagement throughout their care journey. This platform integrates various communication channels, including websites, chatbots, call centers, WhatsApp, walk-ins, and referrals, into a unified shared inbox that enables assignment, follow-up, source tracking, and conversion metrics aligned with hospital information system records. Teams are empowered to establish care-journey milestones, automate WhatsApp reminders, oversee doctor and partner referrals, and gather QR-code feedback as tracked tickets. A bilingual chatbot on the website efficiently captures inquiries and generates leads, while features such as role- and branch-based access, audit trails, and dashboards facilitate seamless operations across multiple locations. Additionally, a mobile field app allows for the documentation of referral visits, ensuring all interactions are recorded. SurgyCRM is tailored for hospitals and healthcare groups, seamlessly integrates with existing HIS/HMS platforms via APIs or scheduled data synchronization, and can also initiate data input through spreadsheet imports, making it versatile for different operational needs. This solution is offered as a multi-tenant software-as-a-service platform, allowing for collaborative use among various stakeholders.

Description

SurgyScribe is an innovative tool that enhances clinical documentation for hospital healthcare providers by utilizing AI technology. It captures both consultations and dictated summaries from doctors, converting speech into written form while creating organized notes based on templates tailored to specific departments. Additionally, it can seamlessly pull in appointment schedules and patient demographics from electronic health records (EHR), recommend ICD-10 and ICD-11 codes for diagnoses, and facilitate the addition of notes to patient charts for clinician evaluation and approval. Among its features are accurate conversation transcription, formatting options, and the ability to edit notes section by section by re-recording specific parts. Supporting transcription in 89 different languages, the notes produced are maintained in clinical English for consistency. SurgyScribe is particularly geared towards outpatient visits, discharge documents, and referral letters, and it includes a convenient browser extension compatible with web-based EHRs. Importantly, patient identifiers from the EHR are not transmitted to external AI services, and enterprise-level AI accounts can implement settings that ensure zero retention of data. The tool streamlines documentation, ultimately aiming to enhance the efficiency of clinical workflows.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 

Integrations

WhatsApp No 

Pricing Details

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Yes 
Free Version No 

Pricing Details

$30
Annual subscription pricing is per hospital.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Surgy Innovation Labs

Founded

2020

Country

India

Website

surgy.health/products/surgy-crm

Vendor Details

Company Name

Surgy Innovation Labs Private Limited

Founded

2020

Country

India

Website

surgy.health/products/surgy-scribe

Product Features

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records No 
Patient Communications No 
Patient Management No 
Physician Management No 
Predictive Analytics No 

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