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Average Ratings 0 Ratings
Description
SurgyCRM is a cloud-based customer relationship management system designed specifically for hospitals to effectively handle patient inquiries and enhance engagement throughout their care journey. This platform integrates various communication channels, including websites, chatbots, call centers, WhatsApp, walk-ins, and referrals, into a unified shared inbox that enables assignment, follow-up, source tracking, and conversion metrics aligned with hospital information system records. Teams are empowered to establish care-journey milestones, automate WhatsApp reminders, oversee doctor and partner referrals, and gather QR-code feedback as tracked tickets. A bilingual chatbot on the website efficiently captures inquiries and generates leads, while features such as role- and branch-based access, audit trails, and dashboards facilitate seamless operations across multiple locations. Additionally, a mobile field app allows for the documentation of referral visits, ensuring all interactions are recorded. SurgyCRM is tailored for hospitals and healthcare groups, seamlessly integrates with existing HIS/HMS platforms via APIs or scheduled data synchronization, and can also initiate data input through spreadsheet imports, making it versatile for different operational needs. This solution is offered as a multi-tenant software-as-a-service platform, allowing for collaborative use among various stakeholders.
Description
SurgyOne is an integrated hospital information system (HIS) and electronic health record (EHR) that consolidates outpatient (OPD), inpatient (IPD), emergency services, laboratory, pharmacy, and billing processes around a unified patient record. It facilitates various functions such as admissions, bed management, clinical documentation and orders, laboratory task management, pharmacy inventory control and dispensing, as well as OP/IP billing, while handling insurance claims and third-party administrator (TPA) interactions. Additionally, an AI-driven assistant is embedded within the modules, enabling staff to efficiently locate records and automate routine tasks for review. The platform offers features like role-based access permissions, comprehensive audit trails, support for FHIR R4 standards, and workflows aligned with ABDM and NHCX, along with DPDP compliance and capabilities suited for NABH accreditation. Aimed at hospitals and healthcare networks, it also integrates seamlessly with other Surgy products, hospital management systems, medical devices, laboratory and radiology equipment, insurance providers, government platforms, and finance and HR software. This comprehensive approach ensures a streamlined experience for healthcare providers and enhances patient care delivery.
API Access
Has API
No
API Access
Has API
No
Integrations
WhatsApp
No
Pricing Details
$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial
Yes
Free Version
No
Pricing Details
$20
Annual subscription priced per hospital; the final fee varies by selected modules, number of sites, user-volume tiers, and implementation scope. Full white-label branding is a separately priced option.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Surgy Innovation Labs
Founded
2020
Country
India
Website
surgy.health/products/surgy-crm
Vendor Details
Company Name
Surgy Innovation Labs
Founded
2020
Country
India
Website
surgy.health/
Product Features
Healthcare CRM
Audience Targeting
No
Campaign Management
No
Marketing Automation
No
Medical History Records
No
Patient Communications
No
Patient Management
No
Physician Management
No
Predictive Analytics
No
Product Features
Hospital Management
Accounting Integration
No
Appointment Management
No
Appointment Scheduling
No
Bed Management
No
Billing & Invoicing
No
Claims Management
No
In-Patient Management
No
Inventory Management
No
Medical Billing
No
Out-Patient Management
No
Patient Records Management
No
Physician Management
No
Policy Management
No
Revenue Management
No