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Description
SupportBee's ticketing system is designed to help teams effectively manage, prioritize, and collaborate on customer support inquiries. Functioning similarly to an email platform, SupportBee's shared inbox keeps your interactions with customers seamless and discreet, preserving the personal nature of email communication. In contrast to a conventional email inbox, our system provides a smooth collaborative experience by allowing the assignment of tickets to specific agents and teams, ensuring accountability and preventing any issues from being overlooked. Additionally, our integrated knowledge base tool, KBee, empowers customers to find solutions independently, reducing the need for direct support requests. This feature is perfectly aligned with our Shared Inbox, allowing your team to quickly reference and share links to pertinent support articles while engaging with customers. Furthermore, this setup enhances the overall efficiency of customer service operations, ultimately leading to higher satisfaction rates.
Description
Text App is a next-generation customer support platform that unites chat, ticketing, automation, and analytics in one intuitive workspace. Built on deep industry expertise and powered by advanced AI, it helps teams deliver faster, more consistent, and scalable customer experiences.
Intelligent AI at the Core
Text Intelligence is a self-learning engine that improves with every interaction. It analyzes help articles, past conversations, and business data to:
• Resolve repetitive questions instantly
• Suggest tailored, context-aware responses
• Route complex issues to the right experts
Unified Inbox for Omnichannel Support
Text App centralizes messages from email, chat, WhatsApp, and Messenger into a single shared inbox, maintaining full context even when customers switch channels. Smart ticketing classifies, prioritizes, and automatically assigns requests. The Customer List adds a deeper layer of visibility by merging chats, tickets, purchases, and campaign activity into a single customer profile, enabling faster and more personalized follow-ups.
Automation Without Code
Use the no-code builder to automate follow-ups, escalations, and CRM syncs. Proactive tools like greetings, pop-ups, and targeted campaigns drive engagement — and with the AI Agent + Customer List, campaigns become automatic lead generation, turning interactions into actionable opportunities.
Try it free for 14 days with zero commitment — no credit card required!
API Access
Has API
API Access
Has API
Integrations
Basecamp
CA Flowdock
ClickUp
Desktop.com
Ecwid
FormCrafts
Gmail
Insightly
Integry
Jira
Integrations
Basecamp
CA Flowdock
ClickUp
Desktop.com
Ecwid
FormCrafts
Gmail
Insightly
Integry
Jira
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
$25 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SupportBee
Founded
2011
Country
United States
Website
supportbee.com
Vendor Details
Company Name
Text Inc.
Founded
2002
Country
Poland
Website
www.text.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
