Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our cutting-edge scorecard provides a comprehensive overview of each check, utilizing straightforward green, yellow, and red indicators for easy interpretation. This compact score strip offers a wealth of information in a succinct format. Each scale is fully customizable to meet your specific needs. Pre-configured with all essential reports, Analyzer is equipped to assess the quality of your scheduling effectively. Beyond the innovative scorecards, it features schedule validation reports, government standard assessments, comparative analysis reports, performance metrics, and customizable reports that you can create from the ground up. Additionally, Steelray Project Analyzer comes with The Coach, an integrated encyclopedia that explores your results in detail, simplifying the explanations for better understanding. For some users, The Coach serves as an educational tool for grasping the basics of schedule quality, while for others, it acts as a convenient quick reference guide. This multifaceted approach ensures that users can maximize their understanding of the scheduling process and improve their overall project management skills.
Description
TransMon is recognized for its innovative approach to quality monitoring processes. It allows management to oversee the QA team's performance and gain insights into the feedback provided to agents. With TransMon, you can effectively track team performance, utilizing its capabilities to analyze and monitor every customer interaction—whether it be calls, emails, or chats—on a unified platform, and generate reports based on scorecards in under a minute. Additionally, this software features an agent module that encourages agents to enhance their skills and performance through a self-directed learning approach. TransMon also fosters transparent relationships within the team by employing an automated sampling process, where samples are systematically collected and assigned to the quality team, granting agents the autonomy to accept or request further clarification on any given sample. This level of engagement ensures that agents are actively involved in their development, further enhancing the overall effectiveness of the quality monitoring process.
API Access
Has API
No
API Access
Has API
No
Integrations
C-Zentrix Contact Center
No
Freshdesk
No
MyOperator
No
Zendesk
No
Integrations
C-Zentrix Contact Center
Yes
Freshdesk
Yes
MyOperator
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Steelray Software
Founded
2000
Country
United States
Website
www.steelray.com
Vendor Details
Company Name
TransMon
Founded
2010
Country
India
Website
transmonqa.com
Product Features
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
No
Traditional Methodologies
Yes