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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Select your preferred number from a pool of over 150,000 options and start using it right away to connect with customers, leads, suppliers, and more, or alternatively, keep your current number through portability. You can handle calls from both your fixed and mobile devices, as well as those of your staff, with no installation required. At any time, you have the flexibility to add or change phone lines without any restrictions. Instantly access features that enable you to manage calls efficiently, including queue management, hold options, handling multiple calls at once, and transferring calls, ensuring you never miss an opportunity to serve your customers. All incoming calls can be directed to your email, and you can easily track them through a web interface or smartphone application. Your number will be charged at the local France Telecom rate, allowing all your contacts to call you for just 5 centimes per minute, which reflects the cost of a local call in their area, although these calls are not part of mobile service plans. Additionally, this setup ensures that you maintain a professional communication standard while providing convenience and accessibility for both you and your clients.

Description

YOCC provides a versatile range of extensions for your Cloud telephony solution across India, catering to all your locations, departments, and employees, ensuring your mobile office is fully operational. You can opt for a memorable Toll-free or Non-Toll-free virtual number, or even retain your current number if preferred. With a state-of-the-art multilingual cloud contact center, you can greet and assist customers in their preferred language effortlessly. Embrace a global mindset while maintaining a local approach! The YOCC multi-level IVR Solution effectively organizes all strategic business units under a single hosted number, optimizing operational efficiency. Additionally, YOCC offers the capability for both live and recorded call monitoring, allowing you to review any interaction between agents and customers, thereby upholding superior customer service standards. Access detailed call analytics, agent-specific reports, and much more through the YOCC web interface and mobile app, providing you with valuable insights into inbound call activities to enhance your business strategy. By utilizing these features, you can ensure that your organization maintains a competitive edge in customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$10 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

BJT Partners

Country

France

Website

www.standardfacile.com

Vendor Details

Company Name

Bigv.in

Country

India

Website

www.bigv.in/

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Product Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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