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Description
Squid Alerts utilizes on-call schedules and escalation protocols to ensure that alerts are directed to the appropriate individual via SMS, voice calls, email, and push notifications. Notifications from various systems reach your team through channels such as email, API integrations, or voicemail messages. Both managers and team members can be included, and features like flood protection, shared phone numbers for direct routing to on-call personnel, and additional integrations are also available. Team leaders have the ability to establish alert routing criteria and escalation pathways. Upon receiving an alert, the routing criteria dictate whether to initiate an incident, pass the alert along, or disregard it altogether. The escalation pathways outline who is notified, by what means, and the timing of these notifications. On-call calendars can be tailored to include both primary and secondary on-call personnel. We can either handle your on-call management automatically or help you create personalized schedules. Furthermore, you can receive reminders if you forget to modify your on-call calendar, ensuring that no critical updates are missed. This comprehensive approach simplifies alert management and enhances team responsiveness.
Description
Synchro is an innovative online scheduling tool designed specifically for Family Medicine Groups (GMFs) in Quebec, as well as educational GMFs and clinics with multiple physicians. This platform eliminates the need for traditional methods like Excel spreadsheets, whiteboards, and cumbersome phone calls that managers typically use to coordinate their teams.
The system operates by allowing staff to input their availability, absences, and scheduling preferences using simple language (for example, "no on-call on Tuesdays, and I prefer to keep Fridays free in March"), while the clinic can set overarching rules and fairness standards. In a matter of seconds, Synchro produces a fully optimized monthly schedule that avoids conflicts, ensuring a fair distribution of evenings, weekends, and total shifts among staff.
Uniquely, it manages three distinct scheduling aspects that other tools do not integrate: the allocation of walk-in slots, the organization of on-call rotations, and the assignment of shared office spaces (determining which physician uses which room on any given day).
Additionally, the platform features a shift-transfer board that allows staff to post shifts for others to claim, all while maintaining full traceability. It also offers a shared team calendar that updates in real-time, compatibility with Google and Apple Calendar, mobile accessibility, role-based permissions for enhanced security, encryption during data transmission and storage, detailed audit logs, daily backups, and complete support for both French and English languages. This comprehensive suite of features ensures that clinics can manage their schedules efficiently and effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
LogicMonitor
New Relic
Site24x7
Slack
Splunk AppDynamics
Pricing Details
$72 per Month
Billed annually
Free Trial
Free Version
Pricing Details
10$ per month per user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Squid Alerts
Founded
2017
Country
United States
Website
www.squidalerts.com
Vendor Details
Company Name
Synchro
Founded
2025
Country
Canada
Website
www.synchromd.com
Product Features
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications
Product Features
Medical Scheduling
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling