Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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The ultimate uptime monitoring service. Get 50 monitors with 5-minute checks completely free. Set up in seconds and stay informed about your website’s health at all times.
Website monitoring: Get instant alerts when your website goes down. Reliable and accurate monitoring helps you fix issues before they affect users and prevent revenue loss.
SSL certificate monitoring: Avoid losing visitors due to expired SSL certificates. Get notified 30 days before expiration so you can renew in time.
Ping and port monitoring: Check if your server is online or if your email service is running on port 465. Monitor any port you need with real-time alerts.
Cron job monitoring: Track scheduled tasks with heartbeat monitoring. We verify if the request arrives on time, making sure server-side jobs and internet-connected devices are running properly.
Status pages: Create up to 100 branded status pages, protect them with a password, and allow subscribers to receive updates.
Stay informed with email, SMS, voice calls, push notifications, or integrations with Slack, Zapier, PagerDuty, Telegram, Discord, Microsoft Teams, Google Chat, and more.
Maintenance windows: Pause monitoring when you schedule downtime to avoid unnecessary alerts
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SendQuick Cloud
Do you still need to manage systems after migrating from the Cloud?
Cloud providers require companies to ensure that the infrastructure and services are always available and functioning.
What are the requirements of cloud-based companies?
> Avoid Alert Fatigue and Notify Incidents
You must manage the
> Unknown into The Known
SendQuick Cloud enables:
- Active monitoring with Ping, Port, and URL Checks
- Roster Management and Rule Configuration
- Users can choose between SMS, Facebook Messenger and Line, Telegram, MS Teams and Slack.
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Runframe
Runframe offers a solution for incident management and on-call scheduling specifically designed for engineering teams and is seamlessly integrated within Slack. By using the command /incident, teams can easily declare incidents, prompting Runframe to automatically create a dedicated channel, designate responders, and keep a comprehensive log of every action taken. The system also features on-call rotations paired with escalation policies that notify the appropriate individual if there is no response. To enhance operational efficiency, analytics monitor metrics like MTTR, MTTA, and on-call equity, while post-incident evaluations utilize timelines that are generated automatically for a detailed review. This ensures that teams can effectively learn from past incidents and continually improve their response strategies.
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