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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Safeguard business service-level agreements by utilizing dashboards that enable monitoring of service health, troubleshooting alerts, and conducting root cause analyses. Enhance mean time to resolution (MTTR) through real-time event correlation, automated incident prioritization, and seamless integrations with IT service management (ITSM) and orchestration tools. Leverage advanced analytics, including anomaly detection, adaptive thresholding, and predictive health scoring, to keep an eye on key performance indicators (KPIs) and proactively avert potential issues up to 30 minutes ahead of time. Track performance in alignment with business operations through ready-made dashboards that not only display service health but also visually link services to their underlying infrastructure. Employ side-by-side comparisons of various services while correlating metrics over time to uncover root causes effectively. Utilize machine learning algorithms alongside historical service health scores to forecast future incidents accurately. Implement adaptive thresholding and anomaly detection techniques that automatically refine rules based on previously observed behaviors, ensuring that your alerts remain relevant and timely. This continuous monitoring and adjustment of thresholds can significantly enhance operational efficiency.

Description

opConfig offers a comprehensive automation solution that encompasses everything from configuration pushes to alerting on modifications and ensuring compliance with industry standards. By integrating operational delegation within your organization, you can enable troubleshooting capabilities for your network devices while maintaining strict control by not granting 'root' access. Our platform allows for the effective implementation of compliance policies such as PCI-DSS, HIPAA, and COBIT, utilizing either prebuilt industry-standard rule sets like Cisco-NSA or enabling you to create customized rules tailored to your needs. It efficiently collects and backs up configuration information across all environments, supporting a wide range of vendors' hardware and software, whether they are cloud-based, on-premises, or hybrid. With opConfig, you can design powerful command sets that assist in diagnosing the root causes of network issues. Our scalable software solutions can be expanded both horizontally and vertically, having already supported monitoring and management for over 200,000 nodes. You can also compare current configuration data with previous versions or with other devices, ensuring that all configurations are aligned. By utilizing compliance policies as a task checklist, you can systematically guarantee that all devices meet compliance requirements without compromising security. Furthermore, this approach enhances overall network integrity and fosters a culture of accountability within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AXYVOR Yes 
BlueCat Gateway Yes 
CloudApper iPaaS Yes 
CloudFabrix Yes 
Evolven Yes 
SAP Store Yes 
Splunk User Behavior Analytics Yes 
The Galileo Suite Yes 
opFlow No 

Integrations

AXYVOR No 
BlueCat Gateway No 
CloudApper iPaaS No 
CloudFabrix No 
Evolven No 
SAP Store No 
Splunk User Behavior Analytics No 
The Galileo Suite No 
opFlow Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.splunk.com/en_us/products/it-service-intelligence.html

Vendor Details

Company Name

FirstWave

Founded

2010

Country

United States

Website

firstwave.com/products/opconfig/

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Alternatives

Alternatives

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