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Description
Spiceworks can be your mission control for all networks you serve with a little knowledge. Spiceworks allows you collect network information from all client sites over secure HTTPS, then consolidate it and manage it all from a single location. After a quick set-up in Spiceworks, each client can have their own user portal to submit helpdesk tickets. All of them will be directed to your central Spiceworks installation. Each client will have their own Active Directory authentication to ensure security. You can also view all your open help tickets from one place, auto-assign tickets based on client, and create detailed reports. IT is always on the move! You can open, close, assign, or respond to help desk tickets from your mobile device with just a few text commands. You can now manage all client requests from anywhere, whether you are at work, lunch, or on the golf course.
Description
As a consultancy or agency, your primary focus is on achieving the specific objectives set by your clients, and the importance of digital solutions in that process is continually increasing. By utilizing internalDesk, you can effectively address multiple challenges simultaneously. This innovative internal communication and collaboration platform adapts in tandem with your client’s company, ensuring that you consistently provide significant value and measurable outcomes. As a result of delivering improved business performance for your clients more frequently, you will find that they reward you with additional opportunities for engagement. Ultimately, this creates reliable streams of recurring revenue and enhances profit margins for your agency. Furthermore, internalDesk not only encompasses all the standard functionalities expected from a platform but goes beyond that. This is the key advantage. Thanks to our intelligent modular design, the platform grows in alignment with the evolving needs of your clients' businesses. There is no secret formula to dismantling silos, fostering the exchange of best practices, or facilitating more informed decision-making through a collaborative network; rather, it’s about leveraging the right tools to drive success.
API Access
Has API
API Access
Has API
Integrations
ManageEngine Patch Manager Plus
Simplesat
Vimeo
YouTube
ZIRO
Integrations
ManageEngine Patch Manager Plus
Simplesat
Vimeo
YouTube
ZIRO
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€4 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Spiceworks
Founded
2006
Country
United States
Website
www.spiceworks.com/free-managed-service-platform-software/
Vendor Details
Company Name
internalDesk
Founded
2012
Country
Sweden
Website
internaldesk.com
Product Features
IT Infrastructure Monitoring
Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
