ScreenMeet offers a suite of secure, browser-based remote support and screen-sharing tools designed to enhance customer service and IT support. With capabilities like remote desktop access, live voice and video support, co-browsing, and asynchronous screen recording, ScreenMeet allows agents to assist customers or employees seamlessly. It integrates with major ITSM, CRM, and contact center platforms such as ServiceNow, Salesforce, and Microsoft Dynamics 365, providing a unified support experience. Designed for enterprises, ScreenMeet ensures high security, scalability, and flexibility, making it ideal for businesses aiming to improve support efficiency and customer satisfaction.
Learn more
EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
Learn more
o9 Solutions
An all-encompassing platform for planning, analytics, and data is revolutionizing decision-making in supply chain management, revenue generation, and profit and loss strategies for large enterprises, catering to the demands of the digital era's speed and scalability. Within every global organization, there exists a multitude of planning processes—including demand, supply chain, revenue, product, and financial planning—that often operate in isolation, resulting in a fragmented approach to decision-making. These processes tend to be slow and sequential, which does not effectively address the intricate challenges, unpredictability, and expansive scale faced by modern businesses. Moreover, the abundance of data available today, sourced both internally and externally, poses a unique challenge; while companies have access to descriptive analytics, they often struggle to extract actionable insights that can lead to more informed and timely decisions. Ultimately, the need for integrated solutions that harness data efficiently has never been more critical in navigating today's complex business landscape.
Learn more
Yourco
Enhance Communication with Your Non-Desk Workforce.
An SMS-driven solution revolutionizing how internal messages are exchanged.
While non-desk employees may lack access to computers or company emails, they invariably carry a mobile phone, making SMS a powerful tool for effective communication. This accessibility ensures that vital information reaches them swiftly and efficiently, fostering a more connected workplace.
Learn more
