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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Sorrel AI is a sophisticated platform designed to provide customer insights by leveraging artificial intelligence to gather and evaluate extensive online feedback and reviews, producing a comprehensive overview of a brand and its comparative standing in the market. By automating the tedious task of review analysis through the examination of consumer review websites, it effectively processes sentiments and themes to create business-intelligence dashboards specifically catered to consumer-oriented businesses, investors, and consultants. The platform not only emphasizes the key strengths and weaknesses of an organization but also uncovers opportunities for market positioning and notifies users about shifts in consumer sentiment or competitive landscapes. Engineered to handle substantial volumes of customer and competitor review data swiftly, it generates high-quality insights that would be challenging to achieve through manual methods. This system is particularly advantageous for sectors such as hospitality, retail, leisure, and insurance, where consumer opinions significantly influence reputation and overall value. Ultimately, Sorrel AI empowers businesses to make informed decisions based on real-time data and market dynamics.

Description

Capture, analyze, and take action Voice of Customer Easyrewardz Collecta helps you build real customer relationships and create a customer-driven company. Listen to what customers have to say about you brand and learn what it takes to create memorable experiences. 1. Capture VoC in real-time Every customer experience can be a chance to improve your brand experience. You can deliver the best customer experience by asking them for feedback using our multi-channel templates that include feedback, polls, and product/service review. 2. Ask the right questions to capture context Ask your customers relevant questions to understand how they view your brand. You can customize questions to suit customer segments or customer journeys and reward customers who share their feedback. Create dynamic questionnaires based on customer affinity and customer segment. 3. Get actionable customer insights You can analyze the feedback of your customers through real-time dashboards and detailed reports that include actionable take-aways.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Google Cloud Platform
Instagram
OpenTable
Reddit
Resy OS
Tripadvisor
Trustpilot
X (Twitter)
Yelp

Integrations

Facebook
Google Cloud Platform
Instagram
OpenTable
Reddit
Resy OS
Tripadvisor
Trustpilot
X (Twitter)
Yelp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sorrel AI

Founded

2022

Country

United Kingdom

Website

www.sorrel.ai/

Vendor Details

Company Name

Easyrewardz

Founded

2012

Country

India

Website

zencecrm.com/products/zence-service/feedback-management/

Product Features

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Emotics Reviews

Emotics

Adoreboard

Alternatives

Hello Customer Reviews

Hello Customer

Insider Metrics