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Description
Experience a comprehensive and compliant communications solution that integrates voice, video, chat, and SMS for enhanced connectivity. Boost your operational efficiency while offering a superior Cloud Contact Centre as a Service (CCaaS) that ensures a fluid digital customer journey from a unified platform. All the necessary channels and functionalities are accessible through a single, secure Cloud infrastructure. Seamlessly integrate with Microsoft Dynamics and Dynamics Phone for a fully immersive Teams Contact Centre environment. Communicate swiftly, autonomously, and en masse, connecting all your communication and CRM tools from any location at any time. Effortlessly transition between text, phone, or video calls, making channel switching a breeze. Solgari complies with all necessary regulations, including GDPR, PCI DSS, and MiFID II, ensuring your data security and privacy. Upgrade to a multi-channel Cloud contact center that features automated, voice-activated enhancements for an improved quality of life in your communications. This innovative solution not only streamlines your operations but also elevates customer interactions to new heights.
Description
Experience unmatched call quality in the GCC with Crystal Clear Quality Call, which allows you to manage phone calls, WhatsApp messages, and SMS conversations seamlessly on a single platform, all integrated with your CRM system. By acquiring localized phone numbers for every market you operate in, you can enhance your outreach and improve your chances of converting calls into sales, making it more convenient and affordable for clients to reach you. ZIWO empowers you to consolidate all customer information in one centralized location, featuring ready-to-use plugins for a broad array of CRMs and popular apps, effectively transforming the 360-degree customer view into a practical reality. With just a simple click, you can connect ZIWO to your favorite applications and CRM, maximizing productivity by leveraging client data efficiently. Additionally, you can easily monitor your call center operations with a variety of widgets that track agent performance, queue utilization, SLAs, and much more. The ability to integrate ZIWO with the applications you utilize daily ensures a streamlined workflow, while our powerful, one-click deployment of CRM plugins and various out-of-the-box solutions significantly enhances your business operations and increases overall productivity. Embrace the future of customer communication with ZIWO and watch your business thrive.
API Access
Has API
API Access
Has API
Integrations
Bitrix24
Callab AI
Freshdesk
Freshsales
Salesforce
Stackreaction
Zendesk
Zoho CRM
Integrations
Bitrix24
Callab AI
Freshdesk
Freshsales
Salesforce
Stackreaction
Zendesk
Zoho CRM
Pricing Details
$20 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Solgari
Founded
2009
Country
Ireland
Website
www.solgari.com
Vendor Details
Company Name
ASWAT Telecom & Media
Country
United States
Website
www.ziwo.io
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics