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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SmartReviews consolidates feedback from various platforms such as websites, SMS, emails, and in-person interactions into one cohesive system. The design of Shrivra SmartReviews is both intuitive and efficient, allowing for a quick setup process that takes just a few minutes. You have the option to utilize an offline survey application to create a feedback kiosk on iOS or Android devices, or you can opt for direct, in-person feedback collection. Once you connect to the internet, all gathered data syncs securely from offline mode. SmartReviews enables you to monitor both the frequency and volume of customer feedback effectively. It serves as an excellent net promoter software, especially when you need to assess customer satisfaction levels. By fostering team collaboration, you can act on feedback directly from the Response Inbox. With insightful reports and detailed analytics at your disposal, you can easily implement actions based on the data received, and you have the flexibility to share these insights via push notifications or email. This comprehensive approach ensures that businesses stay informed and responsive to customer needs.

Description

Effortlessly generate SMS and Email requests for reviews or surveys while implementing intelligent drip campaigns to boost the quantity of customer feedback and reviews. Simplify the process for satisfied customers to submit their reviews by initially assessing their sentiments. Provide dissatisfied customers with a streamlined method to share their feedback directly, thereby preventing negative reviews from being posted publicly. Through your tailored review requests, customers can submit their feedback on platforms you designate, such as Facebook, Google, Yelp, or any site you choose to include. Classify your clientele into satisfied and dissatisfied groups. Quickly direct happy customers to your review platforms, while also gathering direct feedback from those who are unhappy, which helps mitigate negative reviews. Integrate TrueReview with your preferred CRM software, and enjoy the ease of having the application automatically dispatch review requests to your customers or create new contacts on your contacts page whenever specific actions occur, such as finishing a job, closing a ticket, receiving payment for a service, or any other trigger you define in your CRM system. This seamless integration ensures that you maintain a consistent flow of customer engagement and feedback.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acuity Scheduling No 
Axis LMS No 
GoCanvas No 
Google Contacts No 
Google Sheets No 
Housecall Pro No 
HubSpot CRM No 
HubSpot Customer Platform No 
LionDesk No 
Mailchimp No 
ServiceTitan No 
Setmore No 
Simpro No 
Square Payments No 

Integrations

Acuity Scheduling Yes 
Axis LMS Yes 
GoCanvas Yes 
Google Contacts Yes 
Google Sheets Yes 
Housecall Pro Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
LionDesk Yes 
Mailchimp Yes 
ServiceTitan Yes 
Setmore Yes 
Simpro Yes 
Square Payments Yes 

Pricing Details

$19 per month
Free Trial Yes 
Free Version No 

Pricing Details

$23 per month
Billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Shrivra

Founded

2014

Country

Singapore

Website

shrivra.com/feedback-survey-app

Vendor Details

Company Name

TrueReview

Founded

2019

Country

United States

Website

truereview.co

Product Features

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Product Features

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification No 
Review Request Yes 
Sentiment Analysis No 
Social Sharing No 
White Label No 

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