Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.

Description

SmartReviews consolidates feedback from various platforms such as websites, SMS, emails, and in-person interactions into one cohesive system. The design of Shrivra SmartReviews is both intuitive and efficient, allowing for a quick setup process that takes just a few minutes. You have the option to utilize an offline survey application to create a feedback kiosk on iOS or Android devices, or you can opt for direct, in-person feedback collection. Once you connect to the internet, all gathered data syncs securely from offline mode. SmartReviews enables you to monitor both the frequency and volume of customer feedback effectively. It serves as an excellent net promoter software, especially when you need to assess customer satisfaction levels. By fostering team collaboration, you can act on feedback directly from the Response Inbox. With insightful reports and detailed analytics at your disposal, you can easily implement actions based on the data received, and you have the flexibility to share these insights via push notifications or email. This comprehensive approach ensures that businesses stay informed and responsive to customer needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BigCommerce
Buy Real Media
Cloutly
Facebook
Instagram
Magento
ProvenExpert.com
QuickBooks Online
Reviewsub
Shopify
X (Twitter)

Integrations

BigCommerce
Buy Real Media
Cloutly
Facebook
Instagram
Magento
ProvenExpert.com
QuickBooks Online
Reviewsub
Shopify
X (Twitter)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$19 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SmartCustomer

Founded

2006

Country

United States

Website

www.smartcustomer.com

Vendor Details

Company Name

Shrivra

Founded

2014

Country

Singapore

Website

shrivra.com/feedback-survey-app

Product Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Alternatives

Alternatives

Prodsight Reviews

Prodsight

Product Insight
Focal 360 Reviews

Focal 360

CustomInsight