SmartCustomer Description

Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.

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A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.
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By following a few straightforward steps, you can effectively showcase customer reviews and enhance your conversion rates. Customers have the opportunity to inquire about products, and managing and responding to these questions is a breeze. The Ryviu app serves as a robust review solution designed specifically for Shopify stores, aiming to help online businesses accelerate their success through the utilization of customer feedback. Initially, the Ryviu team consisted of just four individuals, including Founder Nam Nguyen and three passionate engineers. Over time, as they worked on refining and evolving the app, the team has expanded significantly, now boasting a diverse range of specialized departments dedicated to their roles and committed to delivering exceptional customer support. This growth reflects the team’s dedication to their mission of empowering online businesses through enhanced customer interactions.
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We are a collective of trailblazers and experts, merging our knowledge in customer engagement, digital promotion, and technology. Our mission revolves around connecting consumers with merchants to enhance the purchasing journey. Drawing from over ten years of research and practical experience, we have cultivated a significant trust with both groups, boosting buyer assurance and allowing sellers to adapt to emerging market needs. This commitment to innovation drives us to continually seek new ways to improve the overall experience for everyone involved.
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Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
SmartCustomer
Year Founded:
2006
Headquarters:
United States
Website:
www.smartcustomer.com
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Media

SmartCustomer Screenshot 1
SmartCustomer Screenshot 1 SmartCustomer Screenshot 2 SmartCustomer Screenshot 3
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

SmartCustomer Features and Options

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SmartCustomer Lists

SmartCustomer User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Marketing Analyst
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Online business and service reviews

    Date: Aug 18 2020

    Summary: Sitejabber offers review from authentic customers across a wide variety e of product and services. It helps creating a good brand image through the reviews of the customers. Users can easily create an account and can review any businesses and services. The review part is further categorised into multiple subdivisions which further to analyse quality and authenticity of different brands.

    Positive: Sitejabber is an online portal to find authentic reviews online business and services offered by different brand. I have been using Sitejabber to find different customer reviews and authenticity of the brand. It provide frequent scam alerts going on related to different brands so that you can save yourself from falling prey.

    Negative: It is a great portal with a very good inventory of reviews across the services and businesses.

    Read More...
  • Name: Kunal R.
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Intuitive tool to Gain Real Feedbacks

    Date: Jul 14 2020

    Summary: Sitejabber is a very handy client review tool to collect feedback and add it in to showcase. I highly recommend this tool. It makes the user add their experiences with business services.

    Positive: Sitejabber is intuitive and powerful to gain and showcase user experiences. It indirectly helps businesses to generate more leads. It can also extract feedback from social media platforms.

    Negative: It worked great for me. Nothing to share about cons.

    Read More...
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