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Average Ratings 0 Ratings

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ease
features
design
support

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Description

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

Description

Introducing webcomet FAQ - Empowering your knowledge sharing! Effortlessly create, manage, and publish Frequently Asked Questions (FAQ) sections for your websites, applications, and software to enhance the knowledge available to your customers and users. - Streamline operations by saving time and resources, enabling self-service options, enriching customer experience, and reducing the volume of inbound support inquiries with a well-crafted FAQ section. - Easily publish your FAQs across various platforms! Compatible with any website builder, including WordPress, Joomla, Drupal, and Wix, while also adhering to the Web Content Accessibility Guidelines (WCAG). - With webcomet FAQ, you will maintain a single source for updating your content, ensuring consistency across multiple venues such as your external website, internal platform, mobile application, and more. - Benefit from a suite of features designed to enhance customer engagement and simplify your management tasks, including a customizable FAQ Widget, multilingual support, team collaboration tools, and robust statistics and analysis capabilities. - Start fostering a knowledgeable customer base today and watch your support efficiency improve as users find answers more easily!

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Connect
Avaya Cloud Office
Avaya Experience Platform
Facebook Messenger
Five9
Freshdesk
HubSpot Customer Platform
Microsoft Teams
NICE CXone Mpower
NetSuite
RingCentral RingCX
SAP CRM
Salesforce
Salesforce Service Cloud
ServiceNow
Skype
Slack
Twilio
Viber
WhatsApp

Integrations

Amazon Connect
Avaya Cloud Office
Avaya Experience Platform
Facebook Messenger
Five9
Freshdesk
HubSpot Customer Platform
Microsoft Teams
NICE CXone Mpower
NetSuite
RingCentral RingCX
SAP CRM
Salesforce
Salesforce Service Cloud
ServiceNow
Skype
Slack
Twilio
Viber
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$20/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SmartBots

Founded

2018

Country

United States

Website

www.smartbots.ai/

Vendor Details

Company Name

DEVJA GROUP

Founded

2016

Country

Sweden

Website

www.webcomet.io

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Alternatives

Alternatives

PHPKB Reviews

PHPKB

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