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ease
features
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Signals AI is an innovative platform focused on engineering intelligence, which consistently observes development processes and tool utilization to provide immediate insights and identify potential risks. By merging conventional engineering metrics, such as deployment frequency and project activity, with AI-enhanced monitoring of tool usage, it can automatically uncover possible delays, bottlenecks, or escalating issues. The platform seamlessly integrates with tools like Jira, offering visibility into project execution, investments, deployments, and team performance metrics at a granular level. It sends out real-time notifications for critical events like build failures, deployment risks, and SLA violations directly within collaboration platforms, such as Microsoft Teams. Additionally, it generates weekly summaries of essential operational metrics, including cycle time and deployment frequency, along with identifying project hotspots. The dashboards provide valuable AI-driven insights, which encompass root-cause analysis and suggested remedies, empowering engineering leaders to take proactive measures and enhance overall productivity. This proactive approach ensures that teams can address issues efficiently before they impact project timelines.

Description

SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Microsoft Teams
Slack
Bitbucket
Cursor
Freshdesk
GitHub
GitHub Copilot
Jenkins
Microsoft Dynamics 365
Salesforce
ServiceNow
Zendesk

Integrations

Jira
Microsoft Teams
Slack
Bitbucket
Cursor
Freshdesk
GitHub
GitHub Copilot
Jenkins
Microsoft Dynamics 365
Salesforce
ServiceNow
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Signals AI

Country

United States

Website

orgsignals.com

Vendor Details

Company Name

SupportLogic

Founded

2016

Country

United States

Website

www.supportlogic.com

Product Features

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Alternatives

Alternatives