SentiSum Description

SentiSum uses machine-learning to tag and categorize customer contact channels with unmatched accuracy and granularity. Our customizable insights dashboard makes it easy to make your customer's voice actionable and easily accessible. SentiSum is built using machine-learning-based NLP. It is designed to accurately tag and understand customer contacts. SentiSum tags can be trusted to support strategic change in your business. Get actionable, granular insight from customer conversations. Based on the topic and sentiment of customer conversations, prioritize tickets. Understanding the topic and sentiment of 100% CSAT & NPS surveys. Automated conversion of angry reviews and social comments into tickets SentiSum allows you to tag your tickets accurately and provides easy-to-access insights. With SentiSum, you can back up new projects with quantitative data and feel confident that they will have a significant impact on customers. Automate tagging and simplify contact reporting

Pricing

Pricing Starts At:
$1,051.76 per month
Free Trial:
Yes

Integrations

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Company Details

Company:
SentiSum
Headquarters:
United Kingdom
Website:
www.sentisum.com

Media

SentiSum Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Videos
Customer Support
Phone Support
24/7 Live Support
Online

SentiSum Features and Options

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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