Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
Description
Util360 is a firm dedicated to delivering cutting-edge utility billing and customer engagement solutions tailored for the public sector. Their offerings aim to optimize operational workflows through seamless ERP integration while maintaining compliance, all with the goal of boosting efficiency, promoting sustainability, and achieving excellence in utility management.
Notable Features of Util360:
Utility Billing Solutions: Util360 provides clear and effective billing solutions that simplify the invoicing and payment processes for utility providers.
Customer Self-Service: They enhance community engagement and satisfaction by offering immediate access to utility information for consumers.
Meter Data Management: Util360 guarantees accuracy in monitoring and billing utilities with their robust meter data management services.
ERP Solutions: They supply all-encompassing ERP systems that facilitate integrated and effective utility operations.
BI Analytics: Util360 utilizes data-driven analytics tools to empower informed decision-making for utility providers.
Additionally, their commitment to innovation ensures that clients remain at the forefront of industry advancements.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$100
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Vendor Details
Company Name
Util360
Founded
2010
Country
United States
Website
www.util360.com
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management