Bynry SMART360 Description

SMART360 Next is a cloud platform from Bynry for small and mid-sized utilities. Customer accounts, billing, payments, meter data, work orders, assets, a customer portal and reporting run on one database, so the office and the field work from the same record.

It is built for North American water, electric and gas utilities of up to 40,000 accounts. Rates (tiered, time-of-use and demand) are set up in admin screens, meter reads are validated before they reach a bill, and field crews use an iOS and Android app that works offline.

SMART360 Next ships with 25+ pre-built integrations for payments, smart meters, GIS and accounting, goes live in 20 to 24 weeks, and runs on AWS with a 99.9% uptime commitment and SOC 2 Type II controls. Pricing is per meter, with unlimited users.

Customer result: Island Water Authority (35,000 accounts) reached 99% billing accuracy and recovered $3.2M in revenue after switching.

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Pricing

Pricing Information:
Annual subscription priced per active meter, with unlimited users. Implementation is priced separately based on your rollout. Every quote is custom-scoped. Built for North American utilities of up to 40,000 accounts.

Integrations

API:
Yes, Bynry SMART360 has an API
View Integrations

Reviews - 4 Verified Reviews

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars
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Company Details

Company:
Bynry
Year Founded:
2016
Headquarters:
Highlands, New Jersey, United States
Website:
www.bynry.com
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Media

One platform for billing, customers, meters and field work

One platform for billing, customers, meters and field work

One platform for billing, customers, meters and field work Every customer on one screen Built for utilities of up to 40,000 accounts Every meter read checked before billing 25+ pre-built integrations and an offline field app
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Online Support

Bynry SMART360 Features and Options

Utility Management Systems

Billing & Invoicing
Customer Management
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Utility Billing Software

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Bynry SMART360 User Reviews

Write a Review
  • Name: Andre R.
    Job Title: CEO
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 10,000 - 19,999
    Features 5 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 10 out of 10

    Very reliable

    5 out of 5 stars Date: May 03 2025

    Summary: They help my firms in bill management and there utilities is very good in electricity and bill payment

    Positive: The help me with my company utilities I really appreciate there efforts in bill management and utilities

    Negative: There is nothing I could think about them they are very compliant

    Read More...
  • Name: Victoria L.
    Job Title: Investor/Advisor
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 100 - 499
    Features 5 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 10 out of 10

    Feature-Rich Utility Platform, but Room for Improvement

    5 out of 5 stars Date: Mar 18 2025

    Summary: A robust and reliable platform for utility businesses, Bynry simplifies complex processes and enhances operational efficiency. With a few enhancements to analytics and performance, it could be a near-perfect solution.

    Positive: Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations.

    Negative: Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads.

    Read More...
  • Name: Sally G.
    Job Title: Principal
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: Deployment
    Organization Size: 1 - 25
    Features 5 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 10 out of 10

    Critical assistance to small and medium water utilities

    5 out of 5 stars Date: Jan 25 2025

    Summary: It is truly remarkable and is going to be so helpful to these utilities.

    The company has put in considerable effort to learn the field and where the software can help most.

    Positive: This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions.

    Negative: It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology.

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  • Name: Pranav P.
    Job Title: CSO Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features 5 out of 5 stars
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Likelihood to Recommend to Others 10 out of 10

    Comprehensive and user-friendly utility platform for modern needs

    5 out of 5 stars Date: Jan 22 2025

    Summary: SMART360 by Bynry Inc. is a powerful and intuitive utility platform designed to streamline operations and enhance customer service. Its cloud-based, multi-utility configuration, exceptional meter-reading capabilities, and seamless smart meter integration make it an ideal choice for utilities. Features like digital service order tracking and a user-friendly consumer app further solidify its value as a future-ready solution for operational efficiency and customer satisfaction.

    Positive: SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform.
    The platform is highly user-friendly, enabling seamless adoption across diverse user groups.
    Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes.
    Integration with multiple OEM smart meters ensures seamless operations.
    Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking.

    Negative: The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.

    Read More...
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