Sigma CC&B Reviews

Sigma CC&B Description

Sigma CC&B, a web-based customer service platform, provides an intuitive interface for customer support professionals to access customer information. CC&B was created for Retail Energy Providers to manage all functions necessary for their day-to-day operations, customer satisfaction, and growth. Sigma CC&B supports both commodities and non-commodity products and services, including campaign management and prospect management. The Customer Portfolio screen provides an overview of all customer information. It also shows a logical arrangement of entry points to get additional details about a customer such as bill details and market transactions. Meter readings and contract details are also available. CC&B offers a real-time interface that allows customer service professionals to assist customers in all aspects of customer care, from prospecting to payment acceptance.