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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance productive dialogues with SharperAx’s innovative video-based role-play automation solution. This system encompasses four key aspects: finding, practicing, coaching, and managing. In the finding stage, Jennifer Jepson, a sales representative at UltraMobile, discovers a compelling narrative titled ‘how good is the average sales conversation’ to refine her skills. During the practice phase, she observes the guide story to understand the elements of a successful conversation, then rehearses it nine times before sharing her top rendition with Paul, her sales manager. As part of the coaching process, Paul reviews Jennifer’s narrative, provides constructive feedback, awards her a four-star rating, and officially approves her story, signaling the completion of her assignment. Lastly, in the managing phase, Keith, the Senior Vice President of Sales, monitors the coaching activities of his managers and conducts spot checks on the sales representatives' stories, including Jennifer’s, to ensure the sales team maintains a consistent message across all interactions. This comprehensive approach guarantees that every team member is equipped to engage effectively with clients.

Description

The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions. It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call. VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Boostopia
ClickSend
ComplianceBoard
Fuze
MyWiFi Networks
Qollabi
Salesflare

Integrations

Boostopia
ClickSend
ComplianceBoard
Fuze
MyWiFi Networks
Qollabi
Salesflare

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SharperAx

Founded

2013

Country

United States

Website

sharperax.com

Vendor Details

Company Name

VoiceOps

Founded

2016

Country

United States

Website

voiceops.com

Product Features

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Alternatives

Alternatives

QEval Reviews

QEval

Etech Global Services