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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Visualizations serve as an essential enhancement to standard grid-based reporting. We have formed a collaboration with Tableau, recognized as the premier data visualization provider in the United States. Our extensive industry expertise, coupled with robust partnerships, enables us to create visualizations that were once deemed unattainable. You can personalize your reports to showcase the data that matters most, all while featuring your brand and logo prominently. Adapt your reports to reflect your corporate colors and construct unique dashboards tailored to your needs. Both the standard reports and custom creations can be saved in our secure hosted environment, allowing seamless sharing with your team members. Our infrastructure is fully cloud-based, leveraging Amazon Web Services and Microsoft Azure, ensuring that your data remains accessible and operational around the clock, even during our off hours. This not only guarantees minimal downtime but also enhances security and provides the flexibility to scale and add servers instantly as required. Additionally, this cloud integration facilitates easier collaboration and sharing of insights across your organization.

Description

VisualCue’s innovative design allows you to view the comprehensive performance scores of every agent in your organization, based on the key performance indicators you establish. Our exclusive visual design technology enables you to quickly identify individuals who require assistance with just a glance. Instantly recognize who needs support and the specific areas where they require training. VisualCue for Contact Centers integrates all reports into a single, user-friendly visualization that is continuously updated, empowering your contact center managers to operate more efficiently while giving agents clear guidance on achieving success. The tiles present your data in a manner that highlights the most crucial information, enabling your team to prioritize which clients or accounts need immediate attention. With VisualCue, you gain insights into who might be ready for an upsell, who demonstrates potential signs of attrition, and which individuals require follow-up communication. By effectively addressing customer needs, your team can seize more opportunities within the Salesforce platform, ultimately enhancing overall productivity. This streamlined approach not only benefits individual agents but also promotes a more cohesive and responsive team dynamic.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SetSight

Website

www.setsight.com

Vendor Details

Company Name

VisualCue

Country

United States

Website

visualcue.com

Product Features

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting Yes 
Consolidation / Roll-Up No 
Dashboard Yes 
Key Performance Indicators No 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up Yes 
Dashboard No 
Key Performance Indicators Yes 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding Yes 
Strategic Planning No 

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