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ease
features
design
support

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Average Ratings 1 Rating

Total
ease
features
design
support

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airbyte
COZYROC SSIS+ Suite
Campaign Monitor
Data Virtuality
Exigence
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mindsay
Quaeris
RadiantOne
Rafiki
Rivery
Slack
Zapier
Zendesk
Zendesk Explore
Zendesk Gather
Zendesk Sell
Zendesk Sunshine

Integrations

Airbyte
COZYROC SSIS+ Suite
Campaign Monitor
Data Virtuality
Exigence
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mindsay
Quaeris
RadiantOne
Rafiki
Rivery
Slack
Zapier
Zendesk
Zendesk Explore
Zendesk Gather
Zendesk Sell
Zendesk Sunshine

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$19 per agent per month
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

ServiceNow

Founded

2004

Country

United States

Website

www.servicenow.com/products/customer-service-management.html

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/talk/

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

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