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API Access
Has API
API Access
Has API
Integrations
COZYROC SSIS+ Suite
Daisee
Data Virtuality
Five9
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mindsay
Quaeris
Rafiki
Integrations
COZYROC SSIS+ Suite
Daisee
Data Virtuality
Five9
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mindsay
Quaeris
Rafiki
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19 per agent per month
Free Trial
Free Version
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Support
Phone Support
24/7 Live Support
Online
Support
Phone Support
24/7 Live Support
Online
Training
Documentation
Webinars
Live Online
In Person
Training
Documentation
Webinars
Live Online
In Person
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com/products/customer-service-management.html
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/talk/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics