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Description
The Secberus Compliance Mapping AI API is a systematic, API-first solution that integrates real-time compliance insights seamlessly into security workflows and SOC pipelines. It efficiently correlates alerts, findings, policies, and other unstructured information to over 230 compliance frameworks such as SOC 2, ISO 27001, NIST, HIPAA, and PCI DSS, doing so instantly and consistently.
This Mapping API serves to enhance existing governance, risk, and compliance (GRC) platforms by tackling a unique challenge: introducing compliance context into the SOC and automating the mapping process of findings before they are passed on to compliance teams. It interfaces directly with SIEMs, data pipelines, scanners, and ticketing systems, providing structured JSON mappings in real time.
Being stateless and deterministic, the Mapping API ensures that customer data is neither stored nor used for training purposes. By automating the mapping process at the point of ingestion, organizations can reduce manual workloads, speed up audits, and guarantee a uniform understanding of controls across disparate systems. Consequently, this leads to improved efficiency and a more streamlined compliance management experience.
Description
SupportLogic is an AI-powered platform designed to improve enterprise support and customer success operations. Its Cognitive AI Cloud processes unstructured data across support channels—like email, chat, and voice—to surface real-time insights around sentiment, urgency, churn risk, and product feedback. These insights drive a suite of AI agents that help with smart case routing, summarization, escalation prevention, coaching, and account health monitoring. The platform integrates directly with CRMs like Salesforce and Zendesk and tools like Slack and Snowflake—amplifying existing systems without disruption. With enterprise-grade security and compliance, SupportLogic helps global teams cut escalations, streamline operations, and improve customer experience.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Apache NiFi
Cribl Stream
DataBahn
Edge Delta
Fluent Bit
Freshdesk
Jira
Logstash
Microsoft Dynamics 365
Microsoft Teams
Integrations
Apache NiFi
Cribl Stream
DataBahn
Edge Delta
Fluent Bit
Freshdesk
Jira
Logstash
Microsoft Dynamics 365
Microsoft Teams
Pricing Details
$99/1 API Key/10k mappings/mo
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Secberus, Inc.
Founded
2017
Country
United States
Website
secberus.ai
Vendor Details
Company Name
SupportLogic
Founded
2016
Country
United States
Website
www.supportlogic.com
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management