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support

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Description

SatisMeter can identify unhappy customers via email, mobile apps, and web. SatisMeter, a revolutionary multi-channel platform, improves customer retention through in-app feedback. It uses the Net Promoter System (NPS), Customer Effort Scores (CES), and CSAT. It is a must have tool for web and mobile app developers, growth hackers, marketers, and mobile app owners. The average response rate is up to 35% thanks to the unobtrusive, lightweight survey pop-up. It is used primarily to reach unhappy customers, prevent churn, leverage the power of customer advocates, and validate product priorities. Segment.com makes it easy to add the survey to your existing application. We handle all the targeting.

Description

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Easyflow Yes 
Shopify Yes 
Slack Yes 
Zapier Yes 
Akita Yes 
Circula No 
Cloudflare Yes 
Drift Yes 
Freshpaint Yes 
Geckoboard Yes 
Kapiche Yes 
Planhat Yes 
Prodsight Yes 
Salesforce Yes 
Salesforce Agentforce Marketing No 
Salesmachine Yes 
Shopify Plus Yes 
Stackreaction Yes 
Startdeliver Yes 
Wufoo Yes 

Integrations

Easyflow Yes 
Shopify Yes 
Slack Yes 
Zapier Yes 
Akita No 
Circula Yes 
Cloudflare No 
Drift No 
Freshpaint No 
Geckoboard No 
Kapiche No 
Planhat No 
Prodsight No 
Salesforce No 
Salesforce Agentforce Marketing Yes 
Salesmachine No 
Shopify Plus No 
Stackreaction No 
Startdeliver No 
Wufoo No 

Pricing Details

$49.00/month
SatisMeter pricing is base on the number of gathered responses
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SatisMeter

Founded

2015

Country

Czech Republic

Website

www.satismeter.com

Vendor Details

Company Name

zenloop

Founded

2016

Country

Germany

Website

www.zenloop.com/en/

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Forms Automation

Approval Process Control No 
Archiving & Retention Yes 
Collaboration Yes 
Document Indexing No 
Drag & Drop Yes 
Full Text Search Yes 
Remote Document Access Yes 
Rules-Based Workflow No 
Text Editing Yes 
Version Control No 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey Yes 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

Alternatives

Alternatives

Expressyon Reviews

Expressyon

DYMENSION