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ease
features
design
support

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Description

Integrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time.

Description

Titan's drag-and-drop builder allows you to create dynamic, responsive Salesforce survey. Send out customer satisfaction questionnaires to learn what your customers love about your service or product, and where they can improve. Your product can be taken to the next step with quality feedback. Find out what your customers think of your product and get their feedback on features that are in demand. Market research surveys will help you stay on top of current trends, learn about your customers and set prices intelligently. NPS surveys allow you to gauge customer loyalty, identify weaknesses, and see easy-to understand metrics about how your customers feel. Send out surveys to collect data about leads. Ask questions to learn about the preferences and personal information you need to know. You can then target leads based on their individual preferences.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Facebook
Titan
Titan CLM
Titan Document Generation
Titan Flow
Titan Forms
Titan Sign
Titan Web

Integrations

Salesforce
Facebook
Titan
Titan CLM
Titan Document Generation
Titan Flow
Titan Forms
Titan Sign
Titan Web

Pricing Details

$300 per 1,000 responses
Free Trial
Free Version

Pricing Details

$12 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Salesforce

Country

United States

Website

www.salesforce.com/products/platform/products/feedback-management/

Vendor Details

Company Name

Titan

Founded

2018

Country

Israel

Website

titandxp.com/salesforce/survey/

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Delighted Reviews

Delighted

Qualtrics

Alternatives

Amplitude Research Solutions Reviews

Amplitude Research Solutions

Amplitude Research