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Description
Sabienzia revolutionizes telephony by transforming it into intelligent communication, enabling businesses to make data-driven decisions based on metrics, context, and meaning, all while streamlining workflows through automation. With over ten years of experience in offering cloud telephony solutions, Sabienzia enhances customer service for established firms in the travel, automotive, and e-commerce industries around the globe, utilizing a completely GDPR-compliant infrastructure that is entirely hosted in Europe, ensuring the highest level of PCI security. In just a few minutes, you can establish a fully customizable cloud-based customer service system to effectively engage with your international audience. Our goal is to create a centralized platform that empowers your users to deliver a more personalized, meaningful, and empathetic experience to customers from any location. You can initiate the cloud contact center solution for your business in just one minute without any installations required. By leveraging the appropriate channels and metrics, you can maintain a closer connection with your customers, remote agents, and employees, fostering a more collaborative environment. This seamless integration allows for improved communication and service efficiency, ultimately leading to enhanced customer satisfaction.
Description
Telia ACE is a comprehensive contact center platform that dominates the Nordic market by serving over 100,000 users daily and handling hundreds of millions of customer interactions each year. Designed for both private enterprises and public organizations, Telia ACE supports omnichannel communication by bringing together voice calls, chats, SMS, and social channels in one intuitive interface. The platform’s open integration framework enables seamless connectivity with leading third-party systems, ensuring smooth customer journey management. Leveraging advanced AI and deep learning, Telia ACE enhances customer service through automation, intelligent routing, and a smart knowledge base that keeps frequently asked questions up to date. The solution also includes video capabilities and tools to enable data-driven organizational development, making contact centers a hub for actionable insights. Telia ACE is distinguished by its balance of innovative technology and human interaction, earning recognition from Frost & Sullivan and partnerships with Google and Microsoft. The platform helps businesses adapt to changing customer expectations, improving accessibility and responsiveness. Overall, Telia ACE accelerates digital transformation and drives higher customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Freshdesk
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Integrations
Salesforce
Boost.ai
Calabrio Quality Management
Centrical
Feelingstream
Findity
Freshdesk
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Pricing Details
€10 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sabienzia Technologies
Founded
2009
Country
Germany
Website
sabienzia.com
Vendor Details
Company Name
Telia Company
Founded
1853
Country
Sweden
Website
ace-showcase.com
Product Features
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
