Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.
Description
Microsoft Teams Certified Ticketing System to manage bug, incident and service requests.
Ticketing as a Service increases efficiency by organizing incidents, requests and other information. It allows teams to provide great service while reducing wasted time and lost work. Microsoft 365 certification ensures that data is managed in a secure, confidential and compliant manner.
Key benefits:
- Maintains records, helps prioritise, speeds up resolution and tracks performance.
Ideal for any team, including HR, Marketing and Legal, IT and more.
Key Features:
- Ticket Management, Chatbot Notifications, Custom Fields, Export Options, Unlimited Users, and Support for External Users via Email.
Multi-language Support: English, French German, Korean, Indonesian and more.
- Integrated with Microsoft Teams : intuitive UI, multichannel, SSO and ready for analytics.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$8.75/Organization/Month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LegendSoft
Website
www.troubleticketsoftware.com
Vendor Details
Company Name
TeamsWork
Website
www.teamswork.app/best-microsoft-teams-ticketing-service-desk
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management