Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.

Description

Microsoft Teams Certified Ticketing System to manage bug, incident and service requests. Ticketing as a Service increases efficiency by organizing incidents, requests and other information. It allows teams to provide great service while reducing wasted time and lost work. Microsoft 365 certification ensures that data is managed in a secure, confidential and compliant manner. Key benefits: - Maintains records, helps prioritise, speeds up resolution and tracks performance. Ideal for any team, including HR, Marketing and Legal, IT and more. Key Features: - Ticket Management, Chatbot Notifications, Custom Fields, Export Options, Unlimited Users, and Support for External Users via Email. Multi-language Support: English, French German, Korean, Indonesian and more. - Integrated with Microsoft Teams : intuitive UI, multichannel, SSO and ready for analytics.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BriefYourMarket.com
Microsoft Power BI
Microsoft Teams

Integrations

BriefYourMarket.com
Microsoft Power BI
Microsoft Teams

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$8.75/Organization/Month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LegendSoft

Website

www.troubleticketsoftware.com

Vendor Details

Company Name

TeamsWork

Website

www.teamswork.app/best-microsoft-teams-ticketing-service-desk

Product Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Product Features

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Alternatives

Alternatives

Bugzero Reviews

Bugzero

WEBsina
ServiceWise Reviews

ServiceWise

TechExcel
SutiDesk Reviews

SutiDesk

SutiSoft