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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.

Description

We offer complimentary feedback forms in a conversational style, complete with real-time reporting dashboards tailored for significant events involving employees and candidates. Our fully managed custom employee engagement surveys are expertly designed, distributed, and analyzed to provide you with actionable insights. Additionally, we conduct monthly pulse surveys that focus on the key areas of your annual engagement campaigns, providing live visual trend analytics directly on your dashboard. The Reaction forms are accessible to your team through a user-friendly, branded dashboard hub, ensuring consistency with your company's visual identity. You maintain complete control over access to your feedback forms, and sharing just one website address with your staff simplifies the process of locating the necessary forms in one centralized location. Furthermore, your hub's login address remains unchanged, allowing you to confidently share the URL across all company communications, including email templates, letters, and printed starter packs. Our annual engagement campaign services come equipped with user-friendly tools that facilitate data collection and help you transform the results into actionable plans, ensuring that your organization remains focused on continuous improvement and engagement. With our comprehensive solutions, you can effectively monitor and enhance employee satisfaction, ultimately driving a more productive workplace environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Olo

Integrations

Olo

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$846.70 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Service Management Group

Founded

1991

Country

United States

Website

www.smg.com/why-smg

Vendor Details

Company Name

emuHR

Founded

2018

Country

United Kingdom

Website

www.emuhr.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

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