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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.

Description

WorkBuzz offers a flexible employee engagement platform coupled with expert consultancy, designed to assist organizations in making informed decisions about their workforce and enhancing their change management processes. To effectively boost employee engagement, it is essential to gain support from top executives and managers. We place HR at the forefront by connecting employee engagement metrics to essential business KPIs, ensuring that all levels of the organization align with your strategic initiatives. Recognizing that every organization has its own distinct culture, we provide the option to gather feedback at a pace that fits your needs, utilize our established best practice templates, or create personalized questions, allowing you to survey either the entire company or targeted teams and departments. Additionally, we equip people managers with tailored dashboards designed for their busy schedules, rather than for data experts. WorkBuzz's unique algorithms identify key areas for improvement and enable you to analyze results based on various demographic factors, ultimately fostering a more engaged workforce. This comprehensive approach not only enhances communication but also drives a culture of continuous improvement throughout the organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Excel
Microsoft PowerPoint
Olo

Integrations

Microsoft Excel
Microsoft PowerPoint
Olo

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Service Management Group

Founded

1991

Country

United States

Website

www.smg.com/why-smg

Vendor Details

Company Name

WorkBuzz

Country

United Kingdom

Website

workbuzz.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Alternatives

Alternatives

Hive Reviews

Hive

Hive HR