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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.

Description

An effective tool for assessing workplace atmospheres, Team Analytics is tailored for small to medium-sized teams, allowing organizations to enhance their work environment using a data-oriented strategy. This user-friendly feedback and reporting system simplifies the process of monitoring fluctuations in employee sentiment and documenting any conflicts that arise within departments. Team members can easily download the app compatible with both Android and iOS devices to provide daily insights about their experiences in the workplace. By gauging employee sentiments regarding aspects such as mood, efficiency, interpersonal relationships, and management concerns, companies can ensure a harmonious office environment. The platform enables real-time monitoring of subtle shifts in team dynamics and reported challenges. Additionally, the Team Analytics dashboard showcases a diverse array of raw data and valuable insights, while features like report scheduling, email alerts, and instant notifications enhance its functionality. Ultimately, this innovative tool empowers organizations to cultivate a more positive and productive workplace culture.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Olo

Integrations

Olo

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$275 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Service Management Group

Founded

1991

Country

United States

Website

www.smg.com/why-smg

Vendor Details

Company Name

Team Analytics

Founded

2017

Country

Malta

Website

www.team-analytics.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Product Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Alternatives

Alternatives

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