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Description
Customer preferences evolve rapidly, and competitors are also striving for innovation. If you're not attuned to your customers and adapting based on their insights, staying relevant becomes increasingly challenging. As a premier experience management (XM) company, SMG empowers you to deepen your understanding of both customers and employees, facilitating changes that enhance loyalty and elevate business outcomes. We integrate advanced technology and expert services to gather, interpret, and disseminate feedback and behavioral insights, simplifying the process of activating customer intelligence throughout your organization. Our commitment to staying at the forefront of industry advancements drives us to develop effective, adaptable, and user-friendly solutions tailored to your ever-changing market. Business insights require a personal touch, and our exceptionally skilled and passionate team at SMG is dedicated to delivering just that. We firmly believe that employee engagement begins internally, valuing the contributions of our own team to optimize how they assist you in achieving your goals. With SMG, you’re not just receiving services; you're partnering with a team that is genuinely invested in your success.
Description
Streamline the provision of comprehensive customer experience (CX) services while enhancing efficiency, effectiveness, and satisfaction levels with EXP+™, the enterprise experience platform developed by Sitel Group®. This platform enables team members to participate in impactful dialogues with customers, address their queries effectively, and increase sales. Our digital solutions and technology ecosystem support both customer and employee experiences. By leveraging the capabilities to gather, connect, and utilize data and insights—often in real-time—you can enhance quality and performance. Furthermore, reducing operational costs can be achieved by automating and removing lower-value, repetitive tasks. A commitment to investing in your workforce is essential for cultivating a more engaged team that can provide exceptional customer experiences. With EXP+, your staff gains the tools and training necessary to elevate your brand, utilizing award-winning CX learning services, resources, and technologies that drive success. Ultimately, the integration of these solutions positions your organization to not only meet but exceed the expectations of both customers and employees alike.
API Access
Has API
API Access
Has API
Integrations
Olo
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Service Management Group
Founded
1991
Country
United States
Website
www.smg.com/why-smg
Vendor Details
Company Name
Sitel Group
Founded
1985
Country
United States
Website
www.sitel.com/exp-plus-platform/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis