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Description

SIGNL4 offers critical alerting, incident response and service dispatching for operating critical infrastructure. It alerts you persistently via app push, SMS text, voice calls, and email including tracking, escalation, on-call duty scheduling and collaboration.

Description

Squid Alerts utilizes on-call schedules and escalation protocols to ensure that alerts are directed to the appropriate individual via SMS, voice calls, email, and push notifications. Notifications from various systems reach your team through channels such as email, API integrations, or voicemail messages. Both managers and team members can be included, and features like flood protection, shared phone numbers for direct routing to on-call personnel, and additional integrations are also available. Team leaders have the ability to establish alert routing criteria and escalation pathways. Upon receiving an alert, the routing criteria dictate whether to initiate an incident, pass the alert along, or disregard it altogether. The escalation pathways outline who is notified, by what means, and the timing of these notifications. On-call calendars can be tailored to include both primary and secondary on-call personnel. We can either handle your on-call management automatically or help you create personalized schedules. Furthermore, you can receive reminders if you forget to modify your on-call calendar, ensuring that no critical updates are missed. This comprehensive approach simplifies alert management and enhances team responsiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

New Relic
Apify
Icinga
LogicMonitor
Make
Netreo
Pulsetic
Site24x7
Slack
Splunk AppDynamics
Stackreaction
Wufoo
ZigiOps
n8n
viaSocket

Integrations

New Relic
Apify
Icinga
LogicMonitor
Make
Netreo
Pulsetic
Site24x7
Slack
Splunk AppDynamics
Stackreaction
Wufoo
ZigiOps
n8n
viaSocket

Pricing Details

$9.00/month/user
Free Trial
Free Version

Pricing Details

$72 per Month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Derdack

Founded

1999

Country

Germany

Website

www.signl4.com

Vendor Details

Company Name

Squid Alerts

Founded

2017

Country

United States

Website

www.squidalerts.com

Product Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Product Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

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