Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Reduce email volume by up 95% and have one source of truth for all communications, data, and documentation via shared team inboxes. SEDNA provides team members with full transparency of all correspondence, attachments and actions within a project or message thread. It also allows for quick composition and sharing, which makes communication easier and facilitates collaboration. Each email in a team's inbox has an activity panel that allows for internal conversations, contextual data, time-stamped activity, and other information. This allows team members to work with one message instead of multiple messages that bloat their inboxes. The Activity Panel allows you to see information about the message, including job references, category tags and people involved. It also shows who viewed the message and who responded. Collaboration is easy thanks to the ability of tagging others and adding comments for real-time discussions.
Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
API Access
Has API
No
API Access
Has API
No
Integrations
Abacum
Yes
Causal
Yes
Gmail
No
Google Cloud Platform
No
Google Drive
Yes
Microsoft Outlook
No
Microsoft SharePoint
Yes
Motileo
Yes
SAP Transportation Management
Yes
Salesforce
Yes
Integrations
Abacum
No
Causal
No
Gmail
Yes
Google Cloud Platform
Yes
Google Drive
No
Microsoft Outlook
Yes
Microsoft SharePoint
No
Motileo
No
SAP Transportation Management
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$5 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SEDNA Systems
Founded
2017
Country
Canada
Website
sedna.com
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
Yes
Project Management
No
Real Time Editing
No
Task Management
No
Version Control
No
Video Conferencing
No
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
No
Email Management
Yes
Employee Directory
No
Event Calendar
No
Newsletter Management
No
Photo Gallery
No
Social Sharing
No
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No
Productivity
Collaboration
No
Database Creation
No
Document Creation
No
File Sharing
Yes
Notes Management
No
Office Suite
No
Presentation Tools
No
Project Management
No
Task Management
No
Team Chat
No
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
Yes
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
Yes
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Team Communication
Activity / News Feed
No
Audio Calls
No
Calendar Management
No
Chat / Messaging
No
Discussion Threads
No
File Sharing
No
Mobile Access
No
Push Notifications
No
Search
No
Surveys & Feedback
No
Task Management
No
Video Conferencing
No
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
No
Business Process Automation
No
Calendar Management
No
Compliance Tracking
No
Configurable Workflow
No
Customizable Dashboard
No
Document Management
Yes
Forms Management
No
Graphical Workflow Editor
No
Mobile Access
No
No-Code
No
Task Management
No
Third Party Integrations
No
Workflow Configuration
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No