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Description
SAMMI (Stream Automation, Management, Monitoring & Innovation) serves as a versatile streaming assistant that allows audiences on Twitch and YouTube Live to engage with and manage live broadcasts. It works in harmony with OBS Studio through the OBS WebSocket, providing users with the capability to handle scenes, sources, and various other elements remotely. SAMMI tracks events like subscriptions and chat interactions, automates responses, and adjusts channel point rewards as needed. Its user-friendly visual programming interface lets users design buttons for anything from simple scene changes to intricate commands, all without the need for coding knowledge. The software comprises several key components, including SAMMI Core, SAMMI Bridge, SAMMI Panel, and SAMMI Voice, each fulfilling specific roles within the overall framework. Designed mainly for Windows 10 and newer versions, SAMMI also has the potential to function on Linux and macOS, utilizing compatibility layers such as Wine to enhance accessibility. This adaptability makes SAMMI a valuable tool for broadcasters aiming to elevate audience engagement and streamline their streaming experience.
Description
Customer support software consolidates all your communication methods into a single, robust inbox. Enhance teamwork, automate interactions, and provide exceptional customer service all from one location. Resolve all your issues using just one streamlined inbox. Outstanding customer experiences begin with seamless communication. Elevate your productivity by merging all channels, fostering team collaboration, and establishing efficient workflows—all contained within one well-organized inbox. Gone are the days of toggling between screens and logging into various inboxes. Trengo seamlessly combines your preferred communication platforms into one centralized inbox. Whether it's email, WhatsApp, voice calls, or our proprietary live chat feature, all your communication streams are unified in one place. In Trengo, you can effortlessly direct conversations to the appropriate team member or user. By @tagging a colleague, you can add internal notes and collaborate effectively to address challenges. With a simple click, you can transition to your team chat for individual or group discussions, ensuring that our powerful live chat solution is always ready to deliver. This integration not only simplifies communication but also enhances overall team efficiency.
API Access
Has API
API Access
Has API
Integrations
Asana
Facebook Messenger
Gmail
Google Sheets
HubSpot CRM
Instagram
Lightspeed eCommerce
Magento
Microsoft Dynamics 365
OBS
Integrations
Asana
Facebook Messenger
Gmail
Google Sheets
HubSpot CRM
Instagram
Lightspeed eCommerce
Magento
Microsoft Dynamics 365
OBS
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$22 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SAMMI
Website
sammi.solutions/
Vendor Details
Company Name
Trengo
Founded
2015
Country
Netherlands
Website
trengo.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking