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Description
Management and Insights for Hotels and Vacation Rentals.
Reva consolidates your reviews from various platforms, encourages more five-star ratings, and allows you to respond to all feedback from a single interface.
In addition, Reva offers comprehensive dashboards, reporting, and actionable insights concerning your reviews.
Take control of your reviews; many properties find themselves overly reliant on OTAs at present, so it’s essential to preserve all of your valuable feedback.
Although responding to guest reviews can be a labor-intensive task, it is crucial for demonstrating professionalism and fostering brand loyalty. Reva’s 'Review Reply' feature utilizes AI technology to facilitate the creation and distribution of responses directly to OTAs, allowing you to automate the process and spend more time enhancing growth and guest satisfaction.
By centralizing all your reviews, you ensure that no feedback goes unnoticed, allowing you to engage with every guest. This approach not only helps you respond effectively but also enables you to derive insights by addressing recurring themes, whether they are positive or negative. In doing so, you can continually improve your offerings and elevate the overall guest experience.
Description
Tia is a cloud-based platform designed for managing reviews and buyer communications specifically tailored for e-commerce brands, marketplace sellers, and agencies overseeing multiple stores. It consolidates reviews and customer chats from various platforms such as Shopee, Lazada, Tokopedia, and TikTok Shop into a unified workspace. With the aid of AI tools, it can automatically draft and send responses to customer inquiries and reviews, maintaining the brand's distinct voice and adapting to the buyer's language. Teams can implement reply templates and establish rules to ensure consistent handling of recurring customer interactions. Additionally, review analytics categorize customer feedback to highlight both compliments and issues, while comprehensive reports monitor response times and overall store ratings. By integrating marketplace communications, response management workflows, and feedback analysis, Tia equips teams with the tools necessary to oversee customer interactions across multiple stores effectively. Operating entirely in the cloud, Tia eliminates the need for any local software installation, making it accessible and user-friendly for all businesses. Overall, Tia not only streamlines customer communication but also enhances the overall customer experience by providing valuable insights into buyer sentiments.
API Access
Has API
No
API Access
Has API
No
Integrations
Lazada
No
Shopee
No
TikTok Shop
No
Pricing Details
$39 per month
Free Trial
Yes
Free Version
No
Pricing Details
Monthly subscription plans are tailored to business needs. Enterprise pricing is customized based on business scale, data volume, and specific requirements.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Reva
Country
United States
Website
www.joinreva.com
Vendor Details
Company Name
TIA Reviews Pte. Ltd.
Founded
2026
Country
Singapore
Website
tia-reviews.com
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No