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Description
Enhance your customer connections using Re:amaze, a dependable online helpdesk designed to assist businesses in engaging and supporting their clientele across multiple communication platforms. Engineered for scalability, Re:amaze provides a comprehensive suite of tools that encompass live chat, email, and integrations with social media and mobile applications. Additionally, Re:amaze features important capabilities such as automated workflows, conversation permalinks, collaborative inboxes, public help centers, detailed reporting, FAQs, and customer satisfaction surveys, all aimed at improving overall user experience and support efficiency. By utilizing these tools, businesses can foster deeper relationships with their customers, ensuring enhanced interaction and satisfaction.
Description
Xupport is a cloud-based helpdesk solution that consolidates live chat, incoming emails, public form submissions, and, for Growth and Scale users, Slack messages into a unified inbox represented as numbered tickets. Teams have the capability to assign these tickets, oversee their status and tags, snooze or merge conversations, track service-level agreements, gauge customer satisfaction, and analyze various metrics. Additionally, the help center offers support for Markdown articles along with the option for a custom hostname. An AI assistant is available to provide answers based on published help articles and can escalate conversations to a human when necessary; teams also have the flexibility to disable the assistant if they prefer. Moreover, the platform features a customer ticket link, a public REST API, and signed webhooks across all plans. Xupport operates on a per-workspace pricing model and caters to sectors such as customer support, ecommerce, SaaS, agencies, IT, and startups. This versatile tool is designed to enhance team productivity and improve customer engagement effectively.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Slack
Yes
ActiveCampaign
Yes
Aircall
Yes
Canopy
Yes
Carbide
Yes
FUGU
Yes
Guru
Yes
Integry
Yes
JustCall
Yes
Kindo
Yes
Integrations
Slack
Yes
ActiveCampaign
No
Aircall
No
Canopy
No
Carbide
No
FUGU
No
Guru
No
Integry
No
JustCall
No
Kindo
No
Pricing Details
$20.00/month/user
Basic plan: $20 per user, per month; Plus plan: $40 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$49/workspace/month
The Starter plan is $49 per workspace per month and includes three seats. Pricing is per workspace, not per seat. Yearly billing costs 10 months at the monthly rate.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Reamaze
Founded
2012
Country
United States
Website
www.reamaze.com
Vendor Details
Company Name
VectraForge
Founded
2026
Country
Singapore
Website
xupport.io
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
