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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Gain insights into your team's performance more frequently than just once or twice a year. Achieve ongoing visibility into workforce culture and morale while fostering daily trust among team members. Rapport seamlessly integrates with the tools that employees are already familiar with, encouraging a daily practice of connection and collaboration that takes less than half a minute. Users are able to monitor their energy levels, workloads, and mindsets, sharing this information with their colleagues to enhance mutual understanding. When team members and managers are on the same page, the likelihood of miscommunication decreases, paving the way for more effective collaboration. By analyzing trends in real-time and across extended periods, Rapport equips leaders with the insights necessary to comprehend team dynamics and morale, serving as an early warning system for potential challenges. Furthermore, Rapport promotes clear communication grounded in scientifically validated techniques that enhance performance and engagement. It fosters trust and teamwork regardless of the team configuration, whether in-person, hybrid, or fully remote, thereby ensuring that every interaction is meaningful and productive. This approach not only strengthens relationships but also contributes to a more resilient and engaged workforce.

Description

RapportCMS serves as our key differentiator in the market, setting us apart from our rivals. We concentrate on the synergy between telephony, interaction management, and the personnel who manage the calls. This strategy allows us to develop ‘human technology’ that is crafted by contact center professionals for their peers. We understand that outstanding call center technology must effectively tackle not only the initial greeting from the agent but also the processes that follow that moment, as well as the call routing to the agent's desktop. As a prominent contact center in the AUNZ region, we dedicated over a decade to building, refining, and enhancing our technology prior to its launch as a SAAS offering. Unlike many competitors who predominantly focus on telephony solutions, we acknowledge that the interactions that occur after the agent's greeting are just as crucial as those that take place beforehand. This comprehensive perspective ensures that our solutions are not only advanced but also highly relevant to the evolving needs of the industry.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Advanced
Gemini Enterprise
Gemini Nano
Gemini Pro
Google Calendar
Microsoft Outlook
Microsoft Teams
Slack

Integrations

Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Advanced
Gemini Enterprise
Gemini Nano
Gemini Pro
Google Calendar
Microsoft Outlook
Microsoft Teams
Slack

Pricing Details

$15 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Rapport

Website

www.rapport.co

Vendor Details

Company Name

Unity4

Country

Australia

Website

www.unity4.com/rapport-cms/

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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