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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The speed and scale of translation have surged dramatically in recent years. Clients now anticipate that all communications will be conducted in their preferred language, and businesses are finding it challenging to keep up with this rising expectation. Concurrently, Language Service Providers and professional translators face the pressure to produce more content at a quicker pace, all while maintaining high-quality standards. The traditional methods are no longer sufficient to meet these demands. The translation industry is undergoing significant transformation, with new platforms emerging and processes being refined to cater to the increasing needs. The latest advancements in translation technology are designed to serve everyone involved, from content creators to freelance translators. To guarantee comprehensive end-to-end security, it is essential to implement solutions that effectively link all participants in the translation process. With a diverse array of security measures available, everyone from large enterprises to independent translators can feel confident in their data protection. This evolution is not only about speed but also about fostering collaboration and trust among all parties.

Description

Requestor serves as a versatile helpdesk solution, enabling you to handle customer support and internal team requests seamlessly through various channels including email, phone, or chat. Everything is conveniently centralized in one platform, which helps in organizing communications in ticket format – encompassing emails, calls, and chats – for a clear and efficient dialogue. Mastering the management of Requestor is remarkably straightforward, allowing you to become proficient in just an hour or two, even if you're new to such systems. Moreover, it can easily integrate with your existing CRM or ERP solutions, ensuring you can oversee all operations from a single interface. We prioritize flexibility in our offerings, allowing you to select between a cloud-hosted solution or an on-premises option hosted on your own server, with all functionalities accessible regardless of the choice you make. This adaptability ensures that Requestor aligns perfectly with your requirements and enhances your operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Intento Yes 
PolyAnalyst Yes 

Integrations

Intento No 
PolyAnalyst No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$40 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RWS Group

Country

United Kingdom

Website

www.rws.com/translation/language-cloud/

Vendor Details

Company Name

Requestor Technologies

Founded

2013

Country

Czech Republic

Website

www.requestor.com

Product Features

Computer Assisted Translation

Collaboration No 
Localization Automation No 
Machine Translation No 
Marketing Management No 
Permission Management No 
Project Tracking No 
Quality Control No 
Resource Management No 
Terminology Management No 
Translation Analytics No 
Translator Database No 
Version Control No 
Website Translation No 
Workflow Management No 

Translation Management

Billing & Invoicing No 
CRM No 
Collaboration No 
For Software No 
For Websites No 
Localization Automation No 
Machine Translation No 
Marketing Management No 
Order Management No 
Permission Management No 
Project Tracking No 
Quality Control No 
Quotes / Estimates No 
Resource Management No 
Terminology Management No 
Translation Analytics No 
Translator Database No 
Version Control No 
Workflow Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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