Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 13 Ratings

Total
ease
features
design
support

Description

With RISE Remote Support, you can seamlessly manage your entire support workflow on a single platform, from the initial problem identification to the storage of the collaboratively developed solution in the knowledge database. This approach ensures that all participants have access to structured, clear, and comprehensible information throughout the process. The system is compatible with various end devices, including desktop computers, laptops, smartphones, and smart glasses, allowing for flexibility in use. You can easily share a wide range of documents, such as videos, photos, PDFs, and 3D objects, whether they were created on-site or imported from other systems, ensuring that your team and customers have the precise materials necessary to address the issue at hand. In today's communication landscape, voice messages have become a vital tool, often eliminating the need for tedious typing and facilitating problem identification and resolution. Furthermore, the saying "a picture is worth a thousand words" holds true, especially when utilizing our image editor, which enables you to enhance and modify your images quickly and effortlessly for clearer communication. This comprehensive tool not only streamlines support processes but also enriches the user experience by fostering effective collaboration and communication.

Description

Remote Desktop Manager (RDM) consolidates over 50 remote connection types—like RDP (Remote Desktop Protocol), SSH (Secure Shell), and VPNs (Virtual Private Network)—into a single, secure interface. Teams can manage credentials, launch sessions, and monitor access with built-in role-based access control (RBAC) and logging. Add the Remote Connection & IT Management package to pair RDM with Gateway, Hub (SaaS) or Server (on-prem) for just-in-time access, centralized vaulting, and full session oversight.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Azure Key Vault No 
Cerby No 
Delinea Secret Server No 
Devolutions Cloud No 
Devolutions PAM No 
Devolutions Password Manager No 
Double No 
Google Workspace No 
HashiCorp Vault No 
ISL Light Remote Desktop No 
Keeper Security No 
LastPass No 
Microsoft Entra ID No 
Microsoft Hyper-V No 
One Identity No 
OpenVPN Access Server No 
RoboForm No 
RustDesk No 
TeamViewer No 

Integrations

Active Directory Yes 
Azure Key Vault Yes 
Cerby Yes 
Delinea Secret Server Yes 
Devolutions Cloud Yes 
Devolutions PAM Yes 
Devolutions Password Manager Yes 
Double Yes 
Google Workspace Yes 
HashiCorp Vault Yes 
ISL Light Remote Desktop Yes 
Keeper Security Yes 
LastPass Yes 
Microsoft Entra ID Yes 
Microsoft Hyper-V Yes 
One Identity Yes 
OpenVPN Access Server Yes 
RoboForm Yes 
RustDesk Yes 
TeamViewer Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$30/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

RISE Technologies

Founded

2016

Country

Germany

Website

rise-rs.de/produkt/

Vendor Details

Company Name

Devolutions

Founded

2004

Country

Canada

Website

devolutions.net/remote-desktop-manager

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management Yes 
Patch Management No 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring No 

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print Yes 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback No 

Alternatives

AnyDesk Reviews

AnyDesk

AnyDesk Software

Alternatives

Noden Reviews

Noden

Useroam Teknoloji