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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

To enhance customer convenience while they await their turn, our system is designed to send SMS notifications as their queue number approaches. Understanding that each business has its distinct characteristics, our queueing software can be tailored to meet your specific requirements. We have a dedicated team of programmers who can modify the existing features and functionalities of the QueueRite System to align perfectly with your business needs. For initial security, the Ivant Queue Management System mandates a username and password login. Additionally, the starting numbers for queues are randomized to ensure a secure queuing experience. As a browser-based application, the QueueRite System eliminates the need for any software installation on client computers, operating smoothly over the client company's local area network. Furthermore, the QueueRite System includes an Application Programming Interface (API) that facilitates seamless integration with existing third-party programs used by clients. This comprehensive approach not only streamlines queuing processes but also enhances overall operational efficiency.

Description

Verint Appointment Booking and Queuing is an enterprise appointment scheduling and queue management platform designed to help organizations coordinate customer visits and deliver more efficient in-person services. The software combines digital appointment booking, virtual waitlists, employee scheduling integration, and customer communication tools within a connected service management environment. Customers can schedule appointments through supported digital channels and select services based on available staff members, locations, and appointment times. Automated SMS and email reminders help reduce missed appointments, while self-service rescheduling provides customers with greater flexibility. Its queue management capabilities allow walk-in visitors to register through kiosks, tablets, QR codes, SMS links, or service representatives without waiting in traditional physical lines. Customers receive notifications about their position in the queue and estimated waiting times, allowing them to move freely while waiting for service. The platform connects appointment schedules and queue information with employee availability and location capacity to help managers allocate resources according to demand. Operational reporting provides insights into customer wait times, appointment volumes, service activity, and opportunities to improve the customer experience. Verint also offers connected event management capabilities, CRM integrations, and centralized administration for organizations operating multiple branches, stores, or customer service locations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Confer With No 
Grassfish No 

Integrations

Confer With Yes 
Grassfish Yes 

Pricing Details

$49 per month
1 Branch location
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

QueueRite

Founded

2011

Country

United Kingdom

Website

queuerite.com/features.do

Vendor Details

Company Name

Verint Systems

Founded

1994

Country

United States

Website

www.verint.com/appointment-booking-and-queuing/

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Waitlist

Alerts/Notifications No 
Customer Database No 
For Restaurants No 
Prioritization No 
Public Waitlist No 
Reporting & Statistics No 
Self Check-in No 
Waiting Time Tracking No 
Waitlist Status Tracking No 

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