Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Waiting can be painful for everyone. It creates anxiety for your visitors as they lose control over their time. Your team will feel stressed because they will be responsible for filling out paper forms and answering repetitive questions. They also have to try to provide the best customer service possible in a busy office. Traditional queuing involves visitors checking in at a front desk and filling out a form. Then they wait for their call. It sounds easy enough and has been for many years. But is it the best?
Description
TrafficDefender™, developed by Netacea, guarantees that your website is accessible to customers around the clock, regardless of traffic levels. This robust, scalable Virtual Waiting Room service, designed for enterprises and hosted in the cloud, manages visitor flow in real-time, placing a protective barrier in front of your site. By ensuring that your infrastructure only handles the number of visitors it can support, TrafficDefender not only maintains consistent availability but also enhances customer experience and drives revenue growth. When the visitor limit is reached, the service provides a waiting page to any additional users, preventing access to your servers and ensuring optimal performance. Although waiting can be inconvenient, TrafficDefender’s approach makes it fair and transparent, all while guaranteeing complete website uptime. Furthermore, the Virtual Waiting Room works seamlessly across all platforms and requires no code modifications; all that is needed is to direct your DNS to TrafficDefender, and you are set to enhance your website's resilience. This innovative solution allows businesses to maintain control and confidence during peak traffic times, ensuring a smooth experience for all users.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Advanced Kiosks
Founded
2000
Country
United States
Website
www.queuingsoftware.com
Vendor Details
Company Name
TrafficDefender
Country
United Kingdom
Website
www.trafficdefender.com/virtual-waiting-room/
Product Features
Kiosk
Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue