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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Waiting can be painful for everyone. It creates anxiety for your visitors as they lose control over their time. Your team will feel stressed because they will be responsible for filling out paper forms and answering repetitive questions. They also have to try to provide the best customer service possible in a busy office. Traditional queuing involves visitors checking in at a front desk and filling out a form. Then they wait for their call. It sounds easy enough and has been for many years. But is it the best?

Description

TrafficDefender™, developed by Netacea, guarantees that your website is accessible to customers around the clock, regardless of traffic levels. This robust, scalable Virtual Waiting Room service, designed for enterprises and hosted in the cloud, manages visitor flow in real-time, placing a protective barrier in front of your site. By ensuring that your infrastructure only handles the number of visitors it can support, TrafficDefender not only maintains consistent availability but also enhances customer experience and drives revenue growth. When the visitor limit is reached, the service provides a waiting page to any additional users, preventing access to your servers and ensuring optimal performance. Although waiting can be inconvenient, TrafficDefender’s approach makes it fair and transparent, all while guaranteeing complete website uptime. Furthermore, the Virtual Waiting Room works seamlessly across all platforms and requires no code modifications; all that is needed is to direct your DNS to TrafficDefender, and you are set to enhance your website's resilience. This innovative solution allows businesses to maintain control and confidence during peak traffic times, ensuring a smooth experience for all users.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Advanced Kiosks

Founded

2000

Country

United States

Website

www.queuingsoftware.com

Vendor Details

Company Name

TrafficDefender

Country

United Kingdom

Website

www.trafficdefender.com/virtual-waiting-room/

Product Features

Kiosk

Activity Reservations
Digital Signature
License Management
Onsite Printing
Remote Access
Secure Browsing
Ticket / Order Fulfillment
Touch Screen
Usage Reporting
Virtual Keyboard
Wireless Internet Access

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Product Features

Alternatives

Alternatives

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Paraminfo