Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Queue Scan (Q-Scan) is a mobile application geared towards workforce management and serves as an effective tool for mobile data gathering. It captures details regarding tasks performed, which can include manufacturing products or providing services. This app seamlessly integrates with a web-based platform that oversees employee management, work orders, and instructions. Employees use a badge printed from the Q-Scan web interface to log their attendance and scan work orders using QR Codes. Task information is conveniently displayed on the mobile device, allowing users to simply tap to commence or conclude their operations. Our innovative, patent-pending workforce management solution provides comprehensive oversight and efficient administration of shop floor and labor activities. The capabilities embedded within Q-Scan empower users to enhance processes that are otherwise inefficient and manual, all accessible at their fingertips. By utilizing this technology, businesses can significantly boost productivity and reduce operational complexities.
Description
We are confident that by providing a distinctive, adaptable, and responsive platform, particularly as a Field Service Management solution, you will be able to achieve the highest level of customer service possible. This all-encompassing platform streamlines the handling of incoming calls, facilitates online support, enables chat, SMS, self-service application synchronization, emails, and social media integration for comprehensive customer management. It also features multi-platform mobile applications designed to oversee your field workforce effectively. This empowers your mobile team to receive, queue, schedule, complete, update, and notify regarding their job orders while on the go. With iTouchVisionβs Service Desk Solution, you can achieve seamless life-cycle management of service requests and tasks. Additionally, all back-office operations can be organized and managed through effortless, automated administrative workflows. While our highly customizable platform can cater to most of your business requirements, a ready-made solution is unlikely to fully align with your specific processes. In cases where our platform does not fully satisfy your needs, we are dedicated to collaborating with you to find suitable alternatives.
API Access
Has API
API Access
Has API
Integrations
Worldpay
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Coldwater Technology
Founded
2006
Country
United States
Website
www.coldwatertech.com
Vendor Details
Company Name
iTouchVision
Founded
2009
Country
United Kingdom
Website
www.itouchvision.com
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning