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features
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Description

Utilize Promoter Ninja for NPS to distribute Net Promoter Score (NPS) surveys to your clients and gather their feedback efficiently. This platform allows for segmented analysis with a single interaction, simplifying the process of understanding customer insights. Additionally, Promoter Ninja for NPS supports sending surveys in various languages, catering to a diverse customer base. By leveraging these features, businesses can enhance their customer engagement and improve overall satisfaction.

Description

TextNinja is a user-friendly tool that helps small local businesses boost their online engagement by turning website visitors into loyal customers. It achieves this through an easy-to-integrate SMS chat widget, which allows real-time communication with potential customers as they browse your site. Designed with simplicity in mind, TextNinja requires no technical expertise for setup. Within minutes, your website can have a direct communication channel that lets you engage visitors immediately, answer their questions, and provide personalized recommendations. This immediate interaction enhances the customer experience and increases the likelihood of converting visitors into customers. For a small business, understanding customer needs is crucial, and TextNinja provides those insights through direct interactions. This enables you to tailor your services and products, boosting customer satisfaction and loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SendGrid Yes 
Slack Yes 

Integrations

SendGrid No 
Slack No 

Pricing Details

$10.00/month
Starting Price $12.31/month 1,000 surveys
Free Trial Yes 
Free Version No 

Pricing Details

$29/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hoshinplan Strategy

Founded

2015

Country

Spain

Website

www.promoter.ninja/

Vendor Details

Company Name

TextNinja

Founded

2024

Country

Canada

Website

textninja.com

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

Product Features

Alternatives

Alternatives

SMS Ninja Reviews

SMS Ninja

Ksolves India Limited