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Description
Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.
Description
Increase your sales, elevate your marketing strategies, and enhance your customer service capabilities through a unified cloud-based platform. With Prosoftly, you can efficiently oversee your sales operations, securely store customer information, foster strong business relationships, leverage the benefits of marketing automation, and assess your sales effectiveness all in one place. Prosoftly CRM operates on a subscription model that persists until you decide to cancel, with automatic renewals occurring at the end of each billing cycle, ensuring you're always covered for the next term. All activities related to tickets are meticulously recorded, allowing others to access and review the corporate memory without needing to inquire about the status of any specific ticket. You can effortlessly track the status of all tickets using the intuitive drag-and-drop progress board, making it simple to manage tasks and workflows efficiently. This streamlined approach not only saves time but also enhances collaboration across your team.
API Access
Has API
API Access
Has API
Integrations
Facebook
Formsite
Freshdesk
Gmail
Google Business Profile
Google Sheets
Intercom
Jotform
LinkedIn
Mailchimp
Integrations
Facebook
Formsite
Freshdesk
Gmail
Google Business Profile
Google Sheets
Intercom
Jotform
LinkedIn
Mailchimp
Pricing Details
$100 per month
Free Trial
Free Version
Pricing Details
$7 per user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Product Insight
Founded
2017
Country
United Kingdom
Website
prodsight.com
Vendor Details
Company Name
Prosoftly
Country
United States
Website
www.prosoftly.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management