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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Forsta is a full-suite platform that allows us to create high-end questions that people will want to answer. Our teams will help you with survey programming, optimization, and ideation. Our targeting capabilities allow you to survey both B2C and your B2B audiences. Our social media sampling technology, our certified partner network, as well as advanced data cleaning procedures, will help you collect reliable data. The most advanced social network surveying technologies in the world. Gather reliable, authentic data to help you make better business decisions. Easily visualize and cross-reference data using an intuitive tool. The dashboard's advanced collaboration features allow you to share key insight within your team. Our specialists add a new dimension to your data. They transform your results into personalized, actionable, and relevant insights to help guide you in making the right strategic decision. Interview professionals or consumers in a B2B context or B2C, anywhere in the globe.

Description

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Forsta
Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Excel
Microsoft Outlook
Microsoft Power BI
Salesforce
Slack
Stackreaction
Tableau
WhatsApp
Zapier
Zendesk

Integrations

Forsta
Freshchat
HubSpot CRM
HubSpot Customer Platform
Intercom
Microsoft Excel
Microsoft Outlook
Microsoft Power BI
Salesforce
Slack
Stackreaction
Tableau
WhatsApp
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$99 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Potloc

Country

United States

Website

www.potloc.com

Vendor Details

Company Name

SurveySensum

Founded

2018

Country

India

Website

www.surveysensum.com

Product Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

The Survey System Reviews

The Survey System

Creative Research Systems

Alternatives

Delighted Reviews

Delighted

Qualtrics