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support

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Description

Polinode is the leading platform for AI-powered Organizational Network Analysis (ONA), helping enterprises understand how work really gets done. Founded in 2014, Polinode combines flexible survey tools, built-in data integrations, and AI-driven analysis to map collaboration, influence, and information flow across organizations of any size. Polinode is the only platform that natively supports both Active and Passive ONA in a single integrated solution. Active ONA uses flexible relationship-based surveys to capture advice networks, mentorship, collaboration patterns, and any other relationship type you want to measure. Passive ONA uses built-in integrations with Microsoft 365, Google Workspace, Microsoft Teams, and Slack to analyze communication metadata at scale, providing high-frequency views of how teams work together without survey fatigue. Visualize and analyze networks of up to 50,000 nodes and 250,000 edges with smooth, fully interactive visualization, multiple layout algorithms, and 30+ built-in metrics including centrality, betweenness, brokerage, and community detection. Polinode's AI Networks Chat lets you ask questions of your network data in plain English. Powered by agentic AI, it automatically calculates metrics, finds shortest paths, and surfaces patterns in seconds. Use Polinode to identify hidden influencers, improve collaboration, support change management and M&A integration, optimize organizational design, accelerate onboarding, and measure diversity and inclusion. SOC 2 certified with AES-256 encryption, MFA, and full GDPR compliance. Fully browser-based with full white-labeling for consulting partners. Trusted by Fortune 500 enterprises, leading consulting firms, top universities, and non-profits worldwide.

Description

Effortlessly generate insightful survey questions by scanning your website in just seconds. Our innovative AI tool analyzes your site to create relevant survey inquiries, which can be embedded seamlessly into any platform. With Evo, our intelligent chatbot, automated follow-ups with customers become a breeze. Explore the responses, results, and actionable insights that emerge from your surveys. Evo methodically scans your website to recommend customized questions tailored to your needs, aligned with industry standards and best practices. You can integrate these surveys smoothly into your existing customer interactions. The AI-driven platform, TheySaid, goes a step further by probing deeper and asking personalized follow-up questions in real-time, enhancing customer engagement at the moment they are most receptive. With conversational follow-ups that feel organic, Evo facilitates ongoing dialogue to uncover richer insights. Analyze survey responses through AI-generated summaries, allowing us to identify recurring themes that require your attention. Additionally, we will help you pinpoint essential action steps to improve your services while also assessing customer satisfaction on an account-by-account basis. By leveraging this technology, you can enhance your understanding of customer needs and drive meaningful changes in your approach.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
Salesforce
Slack
Zendesk

Integrations

HubSpot CRM
Salesforce
Slack
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Polinode

Founded

2014

Website

www.polinode.com

Vendor Details

Company Name

TheySaid

Country

United States

Website

www.theysaid.io

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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