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Description
Consumer behaviors, along with the consumers themselves, began to shift in unpredictable ways more than ever. This transformation prompted the launch of Pivony in response to the global pandemic. It is crucial to assess the support inquiries from your users thoroughly, rather than just providing standard replies. By leveraging AI-driven technology, you can pinpoint niche user segments that share similar concerns, challenges, or recommendations. Pivony assists you in making sense of the vast amounts of conversational and text-based data across various platforms where consumers express their genuine thoughts. Gaining insights from this data more swiftly than your competitors can serve as an invaluable competitive advantage. Pivony systematically analyzes the platforms important to you, extracting insights about what your customers are discussing in relation to your brand, products, and services. Furthermore, with its advanced AI capabilities, Pivony categorizes users who are engaged in conversations about specific subjects, enabling you to connect with your desired audience effortlessly and effectively. Ultimately, this tool not only enhances your understanding of customer sentiment but also empowers your business strategy.
Description
We convert raw data into insightful information, enabling you to make informed decisions while navigating the digital landscape. Our innovative tools enhance the communication impact of both businesses and governmental entities. Each day, we analyze over 200 million conversations and keep track of more than 400 topics as they unfold in real time. From this extensive analysis, we produce upwards of 15,000 alerts and 300 detailed reports daily, drawing from a diverse range of 3,200 analysis categories available in various languages. Our approach utilizes more than 600 filtering resources to effectively segment and refine the information gathered. With QNow, you can gain insights into what users are discussing on social platforms, identify emerging trends, and proactively avert potential crises. Furthermore, the platform enables you to assess the effectiveness of your communication strategies while pinpointing prime opportunities for engaging in social discourse. You can easily set up alerts and access customized dashboards that present key metrics of the digital environment, all of which are refreshed in real time to ensure you stay informed. By leveraging these capabilities, you can transform how you interact with the ever-evolving digital world.
API Access
Has API
API Access
Has API
Integrations
Amazon
Facebook
Trello
YouTube
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pivony
Founded
2020
Country
United States
Website
pivony.com
Vendor Details
Company Name
QSocialNow
Founded
2010
Country
Argentina
Website
qsocialnow.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking
Product Features
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking
