Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Peeredge Enterprise Platform, developed by 46 Labs, stands out as the leading global voice management solution for businesses, enabling organizations to effortlessly transition from outdated systems to innovative technology. This platform provides comprehensive security that spans users, cloud services, and wireline connections, along with efficient number management capabilities. Additionally, it features a globally distributed session border controller, which allows for the management and oversight of all international voice traffic through a unified interface. With robust fraud prevention measures and advanced filtering options, users can also benefit from near real-time analytics and reporting. Furthermore, it supports the integration of unified communications applications and offers RESTful APIs, along with certification for Microsoft Teams, ensuring compatibility with popular collaboration tools. Overall, the Peeredge Enterprise Platform equips enterprises with the necessary tools to enhance their voice management strategies effectively.
Description
Telia ACE is a comprehensive contact center platform that dominates the Nordic market by serving over 100,000 users daily and handling hundreds of millions of customer interactions each year. Designed for both private enterprises and public organizations, Telia ACE supports omnichannel communication by bringing together voice calls, chats, SMS, and social channels in one intuitive interface. The platform’s open integration framework enables seamless connectivity with leading third-party systems, ensuring smooth customer journey management. Leveraging advanced AI and deep learning, Telia ACE enhances customer service through automation, intelligent routing, and a smart knowledge base that keeps frequently asked questions up to date. The solution also includes video capabilities and tools to enable data-driven organizational development, making contact centers a hub for actionable insights. Telia ACE is distinguished by its balance of innovative technology and human interaction, earning recognition from Frost & Sullivan and partnerships with Google and Microsoft. The platform helps businesses adapt to changing customer expectations, improving accessibility and responsiveness. Overall, Telia ACE accelerates digital transformation and drives higher customer satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Boost.ai
No
Calabrio Quality Management
No
Centrical
No
Feelingstream
No
Findity
No
Microsoft Dynamics 365
No
Microsoft Dynamics 365 Business Central
No
Microsoft Teams
Yes
Nexetic
No
Salesforce
No
Integrations
Boost.ai
Yes
Calabrio Quality Management
Yes
Centrical
Yes
Feelingstream
Yes
Findity
Yes
Microsoft Dynamics 365
Yes
Microsoft Dynamics 365 Business Central
Yes
Microsoft Teams
No
Nexetic
Yes
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
46 Labs
Founded
2012
Country
United States
Website
www.46labs.com/enterprise
Vendor Details
Company Name
Telia Company
Founded
1853
Country
Sweden
Website
ace-showcase.com
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Cloud PBX
Call Recording
No
Call Routing
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Virtual Extensions
No
Web Conferencing
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No